While VPNs offer privacy and anonymity, they can sometimes interfere with Wello’s performance — especially with notifications, payments, and connectivity.
Here’s what to know:
You might miss key updates
If you're using a VPN, especially one that routes traffic through another country, you may not receive real-time push notifications — for example, from payment confirmations or login attempts.
IP & network mismatches
Our app might not function properly if it detects unusual IP locations — this can trigger security checks or cause features to misbehave.
For the best experience
We recommend using Wello without a VPN whenever possible to ensure smooth access to wallet features, deposits, and alerts.
If you're having trouble while connected to a VPN, try turning it off and relaunching the app.