How long does it take to receive my crypto?
Generally, crypto would arrive in the matter of minutes if you are using credit card or mobile money.
However, it’s not uncommon for some transactions to take a few hours. Some bank/wire transfers can take anywhere between a few hours, up to 3 (business) days.
My credit card has been charged, but I haven’t received my crypto — what should I do?
When you pay with a credit card, funds are only fully deducted once the cryptocurrency has been successfully sent.
If an issue occurs during the transaction, any temporary or pending charges placed on your card will be automatically reversed.
If your transaction is taking longer than expected, you can check its status using the tracking link sent to your email. The transaction tracker will provide real-time updates and inform you if any additional steps are required. It will also notify you if your payment method has been declined, which would result in a failed order.
Why does my credit card statement say “PENDING”?
When you choose a credit card as your payment method and place an order through an onramp, a temporary pre-authorization may be placed on your card. This is done to reserve the required amount for your transaction.
A pre-authorization does not deduct funds from your account. Instead, it temporarily holds the amount until the transaction is either completed or cancelled.
These pre-authorizations appear as “PENDING” on your credit card statement and are not actual charges. They are used to confirm that your card is valid and has sufficient available funds, while additional steps—such as identity verification or transaction processing—are completed.
Once the transaction is finalized or cancelled, the pending authorization will either be completed or released by your bank.
What happens if my transaction is rejected after a pre-authorization is placed on my card?
If your transaction is rejected or cancelled, the pre-authorization on your card will be automatically released. In most cases, the pending charge will disappear from your account on the same day, depending on your bank’s processing times.
In some instances, it may take up to 10 business days for the pending transaction to be fully cleared. Please note that you will never be charged for a failed transaction, and your funds will always remain in your account.
Rest assured—your money is safe, and we’ve got you covered.
Why can’t I use my credit card to buy cryptocurrency?
There are several reasons why a credit card transaction may fail when purchasing cryptocurrency. The most common causes include:
Using a credit card that does not belong to you
Entering incorrect billing information
Insufficient available balance or credit limit
The bank or card issuer declining the transaction or restricting cryptocurrency purchases
It is fairly common for banks to block crypto-related transactions. If this happens, try using a different card or contact your bank to confirm that the transaction is authorized.
In some cases, your account may be flagged for security reasons due to unusual activity. This can occur if you use multiple cards, connect through a VPN, or provide inconsistent information such as mismatched country, currency, or nationality details.
Finally, the issue may be due to reaching the purchase limits set by the platform or service you are using.
If none of the above apply, please contact support@wellowallet.com for further assistance.