Frequently Asked Questions (Wello App)

Wello is a modern remittance platform that allows you to transfer money to over 100 countries. Depending on your location, you can transfer funds via:

Wello uses blockchain technology and stablecoins to make global money transfers cheaper, faster, and easier. Your Wello wallet balance is held in stablecoins, ensuring that your funds maintain their value while enabling seamless international transfers.

We always display the value of your wallet balance and all transactions in both the stablecoin a fiat currency (government-issued currency) of your choice. Using digital currency is how you’re able to send money globally, regardless of the currency.

As long as the recipient has a device and a stable internet connection, they can receive money through Wello. However, if their country does not support bank withdrawals, mobile payments, or other cash-out options, they may only be able to hold and use the funds within the Wello wallet rather than withdraw them to a bank account or card.

Wello makes moving between crypto and local money simple. You can use Wello to buy and sell crypto with fiat, or to send crypto instantly to anyone around the world with a Wello account.

Typically, transfers between Wello accounts will be completed within the matter of minutes. If you believe it is taking longer than usual, you may contact our customer support team at support@wellowallet.com.

Wello offers one of the lowest fees on the market. Fees and exchange rates are disclosed upfront on the confirmation screen before payment. No hidden fees.

We’re always open to your feedback! We are making Wello for you.

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