If you cannot find your Welmi purchase in the App Store (iPhone) or Google Play (Android), your payment came through our online checkout. In that case, refunds are handled by our support team directly.
First, please check the stores
Before contacting us, please verify where you were charged — this determines who processes your refund:
iPhone: Settings → [your name] → Subscriptions → look for Welmi. Android: Google Play → profile icon → Payments and subscriptions → Budget and order history → look for Welmi.
If you see Welmi in one of these lists, the refund has to go through Apple or Google directly, not us: - How to request a refund on iPhone (Apple) - How to request a refund on Android (Google Play)
If the purchase is not in either store
Then your payment came through our online checkout. A few hints that this is your case:
You don't remember going to the App Store or Play Store to pay
You paid from a link, an ad, or a webpage
Your card statement or banking app shows a charge from "T Shaped Apps" — this is the legal name of the company that operates Welmi
You have a Stripe receipt email in your inbox with the header "Receipt from T-SHAPED APPS LTD" — Stripe is our billing provider
The receipt line item inside the email says "Welmi" next to the amount
To request a refund, reply to this conversation and include:
The email address you used when you signed up for Welmi
The approximate date and amount of the charge (if you remember)
A short explanation of why you're requesting a refund
Our support team will review your request and respond within 1–3 business days. If approved, the refund is issued back to your original payment method. Crediting usually takes 5–10 business days, depending on your bank.
Important
Refund requests are reviewed case-by-case. We look at each situation individually.
Refunding a payment does not automatically cancel your subscription. If you also want to stop future charges, mention that in your message and we'll cancel it at the same time. See also: How to cancel.
Welmi AI Bundle (Body Scan + AI Health Report) is a one-time purchase — it can still be refunded through the same process. Just mention "AI Bundle" in your message.