If you have entered your email address on the password reset page, but a password reset email has not landed in your inbox, there are a couple of reasons why this might be:
Your administrator has not added you to the WeThrive platform
In order to login to WeThrive, your administrator must first give you access by setting you up as a user in the platform.
Contact your administrator if you're unsure whether you have been set up with access.
You have not activated your login
If you did not activate your account when you were first added to the platform, then you will not have set a password and so cannot reset it.
If you did not activate your account via the activation email sent to your inbox, please contact your WeThrive Administrator (likely your HR team), who can resend this to you. The activation email will then allow you to set a password.
WeThrive emails are going to your spam/junk folder
Check your spam and junk folders for an email from notification@wethrive.net.
Emails can sometimes end up in these folders, especially if you are using a gmail or outlook email address.
The subject line will read 'Password reset on app.wethrive.net'.
WeThrive emails are blocked from your inbox
If you haven't received a password reset, but also haven't received any other emails from WeThrive, including surveys your organisation have sent you to take part in, then it's likely our emails are blocked from entering your inbox.
Check with your Administrator that they have added '@wethrive.net' to your organisation's 'allowlist'. Your IT team should also be able to confirm this.