FAQs
Answers to the most frequently asked questions
Frequently asked questions
General user questions
How do I contact support?
Is the engagement survey anonymous?Are your results anonymous or non-anonymous?
Troubleshooting survey issues
I've forgotten my password
Can I change my survey answers?Can I go back and change the scores or comments I've left in my survey?
Is there a character limit when leaving comments within the survey?Is there a restriction on how long my comments can be within the survey?
What's the smallest number of people you can have in a group to view the WeThrive results?The number of completions you need to be able to view the results
What is a Bubble?A Bubble is another term for a WeThrive login
How do I know the survey is anonymous?Short explanation of how results are viewed when surveys are run anonymously.
I've sent myself a password reset - why hasn't it arrived in my inbox?Why am I not receiving the password reset email I have triggered?
Why can't I access the platform?Reasons why you may be struggling to access your WeThrive account
What's the difference between a WeThrive survey and a Pulse survey?In the app, you can run both WeThrive surveys and your own pulse surveys
How do the 2 new surveys work?Details on how you can use the 2 new WeThrive surveys (Mental Health and DEEI)
Which languages are the WeThrive surveys available in?Engagement, Mental Health & DEEI surveys can be sent to employees in a range of languages. View available languages here.