FAQs

Answers to the most frequently asked questions

13 articles in this collection
Written by Lauren Rolfe

Frequently asked questions

How do I contact support?

Written by Lauren Rolfe
Updated over a week ago

Troubleshooting survey issues

Written by Lauren Rolfe
Updated over a week ago

I've forgotten my password

Written by Lauren Rolfe
Updated over a week ago

Can I change my survey answers?

Can I go back and change the scores or comments I've left in my survey?

Written by Lauren Rolfe
Updated over a week ago

What's the smallest number of people you can have in a group to view the WeThrive results?

The number of completions you need to be able to view the results

Written by Lauren Rolfe
Updated over a week ago

What is a Bubble?

A Bubble is another term for a WeThrive login

Written by Lauren Rolfe
Updated over a week ago

Your account and data

What's the best image size for my company logo?

Written by Lauren Rolfe
Updated over a week ago

How do other customers use WeThrive?

Written by Lauren Rolfe
Updated over a week ago

Running a survey

What's the difference between a WeThrive survey and a Pulse survey?

In the app, you can run both WeThrive surveys and your own pulse surveys

Written by Lauren Rolfe
Updated over a week ago

How do the 2 new surveys work?

Details on how you can use the 2 new WeThrive surveys (Mental Health and DEEI)

Written by Lauren Rolfe
Updated over a week ago

The results

An individual is appearing in the wrong team in the survey results. How do I change this?

Update an employee's assigned team and re-sync to your survey so their results are included in the correct group.

Written by Lauren Rolfe
Updated over a week ago

Custom questions

What happens if I delete a custom question from my account?

Written by Lauren Rolfe
Updated over a week ago

How do I export my custom questions?

How to export scores and comments from your custom questions

Written by Lauren Rolfe
Updated over a week ago