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FAQs
Answers to the most frequently asked questions
13 articles in this collection
Written by
Lauren Rolfe
Frequently asked questions
How do I contact support?
Written by
Lauren Rolfe
Updated over a week ago
Troubleshooting survey issues
Written by
Lauren Rolfe
Updated over a week ago
I've forgotten my password
Written by
Lauren Rolfe
Updated over a week ago
Can I change my survey answers?
Can I go back and change the scores or comments I've left in my survey?
Written by
Lauren Rolfe
Updated over a week ago
What's the smallest number of people you can have in a group to view the WeThrive results?
The number of completions you need to be able to view the results
Written by
Lauren Rolfe
Updated over a week ago
What is a Bubble?
A Bubble is another term for a WeThrive login
Written by
Lauren Rolfe
Updated over a week ago
Your account and data
What's the best image size for my company logo?
Written by
Lauren Rolfe
Updated over a week ago
How do other customers use WeThrive?
Written by
Lauren Rolfe
Updated over a week ago
Running a survey
What's the difference between a WeThrive survey and a Pulse survey?
In the app, you can run both WeThrive surveys and your own pulse surveys
Written by
Lauren Rolfe
Updated over a week ago
How do the 2 new surveys work?
Details on how you can use the 2 new WeThrive surveys (Mental Health and DEEI)
Written by
Lauren Rolfe
Updated over a week ago
The results
An individual is appearing in the wrong team in the survey results. How do I change this?
Update an employee's assigned team and re-sync to your survey so their results are included in the correct group.
Written by
Lauren Rolfe
Updated over a week ago
Custom questions
What happens if I delete a custom question from my account?
Written by
Lauren Rolfe
Updated over a week ago
How do I export my custom questions?
How to export scores and comments from your custom questions
Written by
Lauren Rolfe
Updated over a week ago