For some reason, we sometimes receive feedback that "I didn't receive an email from Wevox".
Here is a guide on how to deal with the following three cases.
1. In case of a notification error
2. When you do not receive the password setting e-mail
3. When you are unable to receive the e-mail via DOCOMO's carrier e-mail.
1. In case of notification error
When Wevox detects a mail delivery failure, an error message and a link to the list of members who have failed will be displayed at the top of the "Members" page.
If you have not received the email and it does not appear in the list of email delivery errors, please check here.
When will the notification error be cleared?
The notification will be removed from the list when the email has been successfully delivered/renotified/reminded etc. If the notification is not removed after being delivered/renotified/reminded etc., please check the following.
How to deal with this
If a delivery error is displayed in the member list
Check if the email address is correct.
Allow to receive emails from mail.wevox.io
Check if there is enough space in your inbox
Cancel the auto-responder setting
Send a reminder
Re-send a survey reminder
If there are no sending errors in the member list
Verify that the email address is correct
Check your spam mailbox to make sure it has not been sent to your spam mailbox
Check that you have not set up an auto-responder
Refresh your browser or mailer
Turn off Slack integration for members who do not receive emails
(Emails will not be delivered to members who have Slack integration turned on.)
Allow receiving emails from mail.wevox.io
Check if there is enough space in your inbox
Resend survey notifications
If you still do not receive the email after following the measures below, please contact Wevox Client Support via chat in the lower left corner or by email at support@wevox.io.
2. When you do not receive the password issue email
How to deal with this
Verify that the email address is correct
Upper case and lower case letters are recognized as different.
e.g.) [Taro.Yamada@wevox.io] and [taro.yamada@wevox.io] are recognized as different email addresses. Please be sure to type correctly and distinguish between upper and lower case letters.
The email address you entered when you reissued your password may be different from the email address registered with Wevox . (See example below)
Email address you normally use: taro.yamada@wevox.io
Email address registered with Wevox: abc01234@wevox.io
If you are not sure which email address is registered with Wevox, please check with the Wevox owner (administrator).
Check your spam mailbox to make sure it has not been sent to your spam mailbox
Check that you have not set up an auto-responder
Refresh your browser or mailer
Ask the owner to turn off Slack integration for members who do not receive emails.(Emails will not be delivered to members who have Slack integration turned on.)
Allow receiving emails from mail.wevox.io
Check if there is enough space in your inbox
Retry the password issuance
Especially If you have not received only the password issue e-mail, please try sending it by text mail. (Owner authority is required to change this setting.)
3. When you are unable to receive the email using Docomo's carrier email
As far as we are aware, we have received a report that "some users cannot receive some e-mails by Docomo carrier mail (@docomo.ne.jp)".
How to deal with this
Please add the following information to the "Receiving List" on your Docomo handset.
Reference: NTTdocomo Receiving List/Rejecting List *This will take you to an external site.