This function allows you to create and deliver your own customized surveys.
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Please open the "Custom Surveys" screen from the menu icon in the upper right corner of the screen.
(This function is only available for companies with paid plans.)
This allows you to create and deliver your own unique surveys. As with engagement surveys, Wevox will aggregate the result, and display it in a visual format.
About the function
You can create and deliver your own unique surveys.
You can deliver the same survey multiple times so that you can see the trends as well as the engagement survey.
There are three response methods.
Likert Scale (7 levels)
Multi-line text
Single choice
The notification method for customized surveys is the same as for engagement surveys.
The maximum number of questions in a customized survey is 60 per survey.
Multiple customized surveys can be sent at a time.
Respondents will be displayed in the order in which the customized surveys are created.
Note
Only those who have owner right can deliver and view the results of the customized survey.
This is not a function to edit or add questions to the engagement survey.
If the survey is distributed together with an engagement survey, the response due date will change along with the engagement survey due date.
Customized survey responses cannot be redone.
You will not be able to change the content of the questions while the customized survey is being delivered.
How to do it
Please refer to "How to Deliver Customized Surveys".
Description of each menu
The following is a description of each menu displayed on the page where you select a specific customized survey, and what you can do with it for each delivery status.
Customized Surveys Top Page
Menu after selecting an individual customized survey
▼ Analysis
Customized surveys created in the past are listed in descending order of creation date.
If the survey has been delivered more than once, you can check the last delivery date and the current delivery status.
▼ Analysis
This is the page to check the details of the response results.
In addition to the results for each question, you can also check the results for each group/attribute and view the transition graph when the same survey has been delivered multiple times.
Delivery Status | Displayed content |
Not delivered | There are no results to display because the survey has not been delivered. A link to the delivery page of the survey will be displayed.
|
Scheduled for delivery | Same as above |
During the delivery period | The results of the current survey will be displayed for each question. |
Surveys that have been delivered more than once and out of the delivery period | The results of the most recent survey will be displayed for each question. The display differs depending on the response method. |
▼ Comparison
In this page, you can check the results of the responses in a list. Clicking on each result will take you to the corresponding analysis screen.
Delivery Status | Displayed contents |
Not delivered | There are no results to display because the survey has not been delivered. A link to the delivery page of the survey will be displayed.
|
Scheduled for delivery | Same as above |
During the delivery period | The results of the survey that is currently being delivered will be displayed in a list. |
Surveys that have been delivered more than once and out of the delivery period | The results of the most recent survey will be displayed for each question. The display differs depending on the response method. |
▼ Question Settings
This is the page where you can set the questions and the response method to be delivered in the customized surveys.
Delivery Status | What you can do |
Not delivered | You can ・Add/delete/edit questions ・Set delivery ON/OFF for each question ・Change the order in which questions are delivered. |
Scheduled delivery | Same as above |
During the delivery period | You can only check the contents of the question. You cannot edit/add/delete. |
Already delivered more than once and out of the delivery period | You can ・Edit the question text・Add a question ・Set delivery ON/OFF for each question ・Change the delivery order of questions.
The following operations are not available. ・Deleting a question with an answer result. ・Deleting choices with answer results (single choice)
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▼ Delivery Settings
This is the page to set the delivery settings for each survey. This page is used to set up the delivery settings for each survey. Multiple deliveries of the same survey are also executed from this page.
Delivery Status | What you can do |
Not delivered | You can ・Edit survey title ・Select survey targets ・Set delivery date ・Check the preview ・Set the delivery date |
Scheduled delivery | You can ・Cancel delivery ・Check the preview |
During the delivery period | You can ・Edit survey title ・Check the preview |
Surveys that have been delivered more than once and out of the delivery period | You can ・Edit the survey title ・Select survey targets ・Set the delivery date ・Check the preview ・Select survey targets |
▼ Delivery Status
This is the page where you can check the past delivery history and set reminders for the survey being delivered.
Delivery Status | Displayed contents / What you can do |
Undelivered | There is no delivery history that can be displayed because the survey has not been delivered. |
Scheduled for delivery | Same as above |
During the delivery period | You can ・Changing the response period.（※） ・Set a reminder setting/delivery ・Resend settings/delivery ・Add survey targets. If the survey has been distributed more than once in the past, the past delivery history will also be displayed. |
If the survey has been distributed more than once | ・Changing the response period.（※） the past delivery history will be displayed. |
※If distributed simultaneously with an engagement survey, the customized survey's response deadline will also change to match the engagement survey's response deadline.
▼ Customize Notifications
You can partially customize the text of the messages sent when delivering customized surveys or sending reminders during delivery.