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Using conversational AI for answers to your questions

Search and find answers through our AI chat

Updated over a month ago

In today’s fast-paced workplace, finding the right information — fast — can make all the difference. That’s where Alice comes in.

Meet your team’s AI-powered knowledge assistant, built right into Whale. Alice helps you instantly retrieve information from your company’s documentation, policies, templates, and procedures — using natural, conversational language.

No more digging through folders or clicking through endless menus. Just ask, and Alice delivers.


💬 What Is Alice?

Alice is a smart, conversational chatbot trained on your entire Whale workspace. Whether you’re looking for a policy, template, or step-by-step procedure, Alice gives you accurate answers in seconds — as if you’re chatting with a knowledgeable teammate.


🚀 Key Features

  • 🧠 Trained on Your Content

    Alice is powered by everything you’ve documented in Whale — including policies, procedures, and internal guides.

  • 🧭 Understands Context

    Alice goes beyond keywords and understands the meaning behind your questions for more precise, relevant answers.

  • Available 24/7

    Whether you’re working late or starting early, Alice is always online — no delays, no waiting.

  • 🌍 Multilingual Support

    Type your question in Spanish, Dutch, or another language — Alice will detect and reply in that language automatically, even if your content is in English.


💡 Use Cases: Ask Alice

Try questions like:

  • “What are our company values?”

  • “Which template do we use to schedule a customer appointment?”

  • “What’s the procedure for onboarding new employees?”

  • “Where can I find the latest version of the marketing presentation?”

Alice will provide direct answers or link you to the relevant card, playbook, or document — instantly.


🎯 Benefits of Using Alice

  • Save Time

    No more clicking around — just ask and get what you need immediately.

  • 🙌 Reduce Friction

    Alice is intuitive and easy to use, even for new team members.

  • 📈 Boost Productivity

    When your team spends less time searching and more time doing, performance improves across the board.


🔧 Customizing Alice to Match Your Brand

Want Alice to look and feel like a true part of your company?

Admins can update Alice’s appearance and branding via Workspace Settings.


💡 Pro Tip

Alice responds in any language — so even if your documentation is in English, your French- or Spanish-speaking teammates can ask questions in their own language. Alice translates in the background and responds accordingly.

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