Getting into Whale is quick and secure, whether you use your email or Single Sign-On (SSO). All logins require an invitation from a workspace admin using your email address. Once you’re in, you’ll stay logged in for 30 days unless your token expires.
📧 Log in with Email
Step 1: Go to the login page
Step 2: Enter your invited email address
Use the same email your admin used to invite you.
Step 3: Enter the login code
A one-time code will be emailed to you.
The code expires after 15 minutes.
Step 4: Access Whale
You’ll remain logged in until your 30-day token expires.
✅ Example: If you were invited with jane@company.com, make sure to use that exact address when logging in.
🔐 Log in with SSO (Single Sign-On)
Step 1: Go to the login page
Step 2: Choose your SSO provider
Click the icon for your organization’s login type:
Sign in with Google
Sign in with Microsoft
Step 3: Select your invited email
A modal will display your available accounts. Choose the one your admin invited.
💡 Admin tip: You can enforce SSO-only login for all members. See our guide on enforcing SSO.
🛠 Troubleshooting Login Issues
Not receiving the code email?
Your firewall or mail server may be blocking it.
Ask your IT team to whitelist: usewhale.io.
Code expired or not working?
Some virus scanners automatically click links to check safety, causing them to expire.
Whitelist usewhale.io in your mailbox or mail server to prevent this.
✅ Example: If your security software clicks verification links, the one-time code will no longer be valid when you try to use it.
By following these steps, you’ll be logged in and ready to enjoy the best SOP and process documentation platform without interruptions.