How Do I Update My Personal Information?

Here's how to securely manage your personal information and what to do if certain fields can’t be changed directly.

What Can I Update Myself?

You can update the following details directly from your account:

To do this:

If you're logged in:

If you forgot your password:

Note: If your mobile number has changed, please update it first before resetting your password.

If logged in:

If you can't log in:

Email updates must be requested manually:

Once confirmed, your email will be updated securely.

To update your address:

Reach out via chat or email
Confirm your new address in writing
Upload a Proof of Address document dated within the last 3 months (e.g. utility bill or bank statement)

For legal and security reasons, changes to your full name or date of birth are not self-editable.

To request an update:

Due to regulatory and licensing restrictions, country changes are assessed case-by-case.

Please contact Support for guidance and verification steps.

To protect your identity and prevent fraud, sensitive account details can only be changed after:

Your personal data is encrypted and handled according to data protection regulations.

If anything seems incorrect or you’re unable to make a change:

We’ll guide you through the necessary steps to get everything sorted.