Understand when name change documents are required and how to submit them securely for KYC verification.
What Is Proof of Name Change?
If the name on your identification or Proof of Address does not match the name registered on your account, you may be asked to submit official documentation that confirms your legal name change.
This step helps meet KYC (Know Your Customer) obligations and ensures the account remains secure and fully verified.
Accepted Proof of Name Change Documents
To verify a legal name change, the following official documents are accepted:
Marriage Certificate
Divorce Decree/Certificate
Government-Issued Name Change Document
Other official legal documentation (as per your country’s regulations)
All documents must be:
Clearly legible (scanned or photographed in full)
Issued by an official authority
Show both your previous and current legal names
When Is It Required?
You may be asked to upload a name change document in the following cases:
The name on your ID or address proof doesn’t match your account profile
There’s a discrepancy in your verification documents
Your account was registered under a previous name, and current documents show a new one
How to Submit Your Name Change Proof
Option 1: Upload in Profile
Log in to your account
Go to My Account > Verification
Upload your document under “Additional Documents”
Option 2: Send via Email
Email your document to: Email: support@wheelz.com
Our team will review your submission and update your profile accordingly.
Tips for Fast Approval
Upload full, unedited documents (PDF or image)
Ensure both old and new names are clearly shown
Use high-resolution scans or photos with good lighting
Need Help?
Our Support Team is available 24/7:
Live Chat via your account
Email: support@wheelz.com
We’ll guide you through the process and ensure everything is securely verified.