Before any withdrawal is processed, your account activity is reviewed for fair gaming compliance. If irregular playing patterns are found, withdrawals may be delayed or denied, and bonuses and winnings could be confiscated.
What are considered irregular playing patterns?
These actions may violate bonus terms:
Betting both outcomes in games (e.g., Red and Black on Roulette).
Hedge betting or arbitrage betting using bonus funds.
Placing single bets worth 30% or more of your total balance (including bonuses) before completing wagering.
Using free bets or bonus money to bet on opposite outcomes (e.g., Over/Under in Sports).
Note: If these behaviours are detected, your withdrawals may be blocked and reviewed.
Have You Checked Your Balance?
Before attempting a withdrawal, please verify the breakdown of your balance:
Real Money Balance – This is withdrawable if not tied to a bonus.
Bonus Money Balance – These funds are subject to wagering requirements and cannot be withdrawn until those are completed.
To check your balance:
Go to your Profile.
You will see how much is in real money and bonus money.
What happens if I cancel a bonus?
If you cancel a bonus while real money is still tied to it, your real money may be locked. This is to protect bonus abuse prevention mechanisms.
In such cases, please contact Customer Support to request a manual review.
Still Can’t Withdraw?
Check for the following:
You’re not trying to withdraw bonus funds
Your real money isn’t currently tied to an active bonus
Your play hasn’t triggered any irregular pattern flags
If you’re still unsure, our support team is here to help.
Need Help?
Live Chat
Email: support@wheelz.com
FAQ Summary
Q: Why can't I withdraw all of my balance?
A: You can only withdraw your real money balance. Bonus funds are subject to wagering and cannot be withdrawn until fulfilled.
Q: What happens if I cancel my bonus?
A: Cancelling a bonus might also lock your real money. Please reach out to Customer Support to ensure a smooth process.
Q: How can I know what part of my balance is real or bonus?
A: Visit your Profile > Wallet to see a breakdown of your balance.