Most platforms let new customers deposit and make modest withdrawals before full verification (“KYC”). Once certain regulatory or risk thresholds are met, the system must verify your identity and payment ownership. Below you’ll find what typically triggers KYC, what you can do before/after it’s requested, and how to complete it quickly.
What is KYC and why it matters
Know-Your-Customer (KYC) is a legal requirement that confirms:
Your identity & age (matches your account details)
Your address (for regional compliance)
Payment ownership (the method used belongs to you)
KYC protects you from fraud and lets the platform keep payments smooth and compliant.
Can I deposit or withdraw before KYC?
Deposits: Usually allowed for new accounts.
Withdrawals: Many platforms allow small/“modest” payouts pre-KYC. Larger or repeated withdrawals will trigger KYC and may pause payouts until verification is complete.
Bonuses & limits: Some bonuses or higher limits may require KYC before they unlock.
Important: There’s no single universal threshold. Triggers consider total amounts, frequency, payment behavior, and regulatory signals—not just one number.
Common KYC triggers
Reaching cumulative deposit/withdrawal thresholds
Frequent deposits or withdraw-without-play behaviors
Changing or adding payment methods
Security checks (e.g., login/device changes)
Routine regulatory reviews
What happens when KYC is requested
You’re notified in-product (e.g., My Account › Verification) and/or by email.
A document upload panel appears in your account.
Payouts may pause until checks finish (deposits often remain open).
Once approved, withdrawals resume and limits typically lift.
Tip: Do not request early verification; most teams process KYC on an as-needed basis to keep queues fast for everyone.
Step-by-step: Pass KYC fast
Prepare clear documents (color scans/photos; all four corners visible):
Photo ID (one): Passport, national ID, or driver’s licence (valid, not expired)
Proof of address (one): Utility/bank/telecom/tax letter dated ≤90 days with your name & address
Payment proof (if asked):
Cards: Front (first 6 + last 4 digits only), back with CVV covered, signed
E-wallets: Screenshot showing name, email/ID while logged in
Bank: Statement/screenshot with name + IBAN/account number + bank logo
Upload via My Account › Verification (preferred) or reply to the verification email if instructed.
Match details exactly: Name, address, and birthdate should match your account and payment method.
Wait for review: Typical reviews complete quickly; high volumes or unclear files extend processing.
Respond promptly if the team requests a clearer copy or an extra page.
While KYC is pending
Deposits: Usually still allowed.
Withdrawals: May be temporarily on hold until approval.
Closed-loop still applies: Payouts return to the same method used to deposit where possible (regulatory rule).
Name match required: Payment methods must be in your own name.
Important terms
Closed-loop withdrawals: Funds go back to the original deposit method. If the method can’t receive payouts (e.g., some vouchers/cards), withdrawals go to your own verified bank account.
Document quality: Color, no blur, no heavy cropping; show issue dates and logos where relevant.
Non-sticky bonuses: Real money is used first; you can forfeit a bonus to withdraw real-money winnings (if supported by your platform’s terms).
Processing time: Many checks complete within hours; allow longer during high volumes or if resubmission is needed.
Do not share accounts: Third-party payment methods (partner/friend/employer) aren’t allowed.
FAQs
Q: Can I withdraw before KYC?
A: Often for small amounts—until verification is requested. Larger or repeated payouts require KYC first.
Q: How do I know KYC is needed?
A: You’ll see a Verification prompt in your account and/or receive an email with upload instructions.
Q: Which documents are accepted?
A: Valid photo ID, recent proof of address, and payment proof (if asked). See the step-by-step list above.
Q: How long does verification take?
A: Many reviews finish quickly; unclear images or busy periods can take longer.
Q: Can Support verify me early on request?
A: Typically no. Verification is initiated automatically when required to keep processing fair and fast.
Q: My withdrawal is on hold—what now?
A: Upload the requested documents in My Account › Verification and watch for follow-up instructions.
Q: My card can’t accept payouts—how do I get paid?
A: Under closed-loop rules, you’ll be asked to withdraw to your own verified bank account instead.
Need help?
If you’ve been asked for KYC or a withdrawal is pending review:
Live Chat: Available 24/7
Email: support@wheelz.com
Submitting clear, matching documents the first time is the fastest path to approval and smooth withdrawals.