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How to Submit a Bank Statement or Alternative Verification Document

Learn how to securely submit bank statements or alternative documents to verify your online casino account and avoid delays.

Freddy avatar
Written by Freddy
Updated over 2 weeks ago

Guide: Submitting Bank Statements or Alternative Documents for Account Verification

Verifying your account is an essential step to ensure secure transactions and comply with gaming regulations. This guide explains how to submit your bank statement or an alternative document smoothly and meet all requirements.


How to Submit Your Documents

You can submit your bank statement or alternative verification document using one of these methods:

  1. Upload via Account Portal

    • Log in to your account.

    • Go to My AccountDocuments section.

    • Upload the bank statement as a PDF file.

  2. Submit via Live Chat

    • Open the in-app chat support.

    • Upload your PDF document directly through the chat for faster processing.

  3. Send by Email

    • Email your PDF document to support@wheelz.com.

    • Make sure to include your account email or username in the message.

Once submitted, the verification team will review your documents and notify you when the process is complete.


Document Requirements

To avoid delays, follow these format rules:

  • Accepted Format: PDF only.

  • Not Accepted: Screenshots or image files (JPG, PNG, etc.).

  • Ensure all required details (name, account number, dates) are clear and visible.


Alternative Verification Option

If you cannot provide a bank statement, you may submit:


Confirmation Email from Payment Provider (e.g., Gigadat)

  • Must show:

    • Your full name

    • Transaction amount

    • Reference codes or payment details

This alternative is accepted as long as all relevant information is clearly displayed.


Why Is This Important?

Verification helps to:

  • Protect your account against fraud

  • Meet legal and regulatory requirements

  • Enable smooth deposits and withdrawals

Unverified accounts may experience payment delays or restrictions.


Need Help?

If you have questions or run into issues while uploading documents:

Our support team is available 24/7 to assist you with any part of the process.

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