Still waiting for your withdrawal? This article helps you understand common delays based on your payment method, account verification, and processing time, along with what steps to take next.
What to Check First
Before contacting support, please verify the following:
You’re logged into your account
If contacting us by email, use your registered email or answer 3 security questions
For Live Chat, make sure you're logged in, or be ready to confirm your security details
How Long Should You Wait?
Credit/Debit Cards
Processing time: 1–5 business days
Delays may occur if:
Card is expired, blocked, or replaced
Card issuer or bank declines the transfer
International or prepaid cards are used
Tip: If your card is inactive or expired, contact support to arrange an alternate withdrawal method.
Bank Transfers
Processing time: 1–3 business days (can take up to 5 in rare cases)
Common issues:
Wrong account number entered
Closed or inactive bank account
Funds sent to a closed bank account will usually be returned to your casino account within a few days to 2 weeks.
E-Wallets (Skrill, Neteller, etc.)
Processing time: Usually within 24 hours
Check:
Is your e-wallet account active and verified?
Are there any system delays or manual review holds?
Share with us:
The email or account ID linked to your wallet
A screenshot of your recent transaction history
Any relevant messages from the provider
MuchBetter Withdrawals
Common reasons for delay:
No account created
Create a MuchBetter account using the same phone number
If you received an SMS, follow the link to register
We can provide the transaction IDs for you to contact MuchBetter directly
Account not verified
If you haven’t verified your account and exceeded the €130 limit, funds may be on hold
Verify via the app to release your funds
What If It’s Been More Than 3 Business Days?
If your withdrawal was approved more than 3 banking days ago, and the funds haven’t arrived:
Prepare a screenshot or PDF of your bank/e-wallet transaction history
Contact our support team with:
Your account email or ID
A clear image of recent transactions
We’ll escalate the issue to our Payments Team for further investigation.
Still Need Help?
If you’ve completed the above checks and still haven’t received your funds, we're here to help:
Live Chat: 24/7
Email: support@wheelz.com