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Why Haven’t I Received My Withdrawal Yet?

Trouble receiving your withdrawal? Follow these steps based on payment method, processing time, and account status.

Freddy avatar
Written by Freddy
Updated over 3 weeks ago

Still waiting for your withdrawal? This article helps you understand common delays based on your payment method, account verification, and processing time, along with what steps to take next.


What to Check First

Before contacting support, please verify the following:

  • You’re logged into your account

  • If contacting us by email, use your registered email or answer 3 security questions

  • For Live Chat, make sure you're logged in, or be ready to confirm your security details


How Long Should You Wait?

Credit/Debit Cards

  • Processing time: 1–5 business days

  • Delays may occur if:

    • Card is expired, blocked, or replaced

    • Card issuer or bank declines the transfer

    • International or prepaid cards are used

Tip: If your card is inactive or expired, contact support to arrange an alternate withdrawal method.


Bank Transfers

  • Processing time: 1–3 business days (can take up to 5 in rare cases)

  • Common issues:

    • Wrong account number entered

    • Closed or inactive bank account

Funds sent to a closed bank account will usually be returned to your casino account within a few days to 2 weeks.


E-Wallets (Skrill, Neteller, etc.)

  • Processing time: Usually within 24 hours

  • Check:

    • Is your e-wallet account active and verified?

    • Are there any system delays or manual review holds?

Share with us:

  • The email or account ID linked to your wallet

  • A screenshot of your recent transaction history

  • Any relevant messages from the provider


MuchBetter Withdrawals

  • Common reasons for delay:

    • No account created

      • Create a MuchBetter account using the same phone number

      • If you received an SMS, follow the link to register

      • We can provide the transaction IDs for you to contact MuchBetter directly

    • Account not verified

      • If you haven’t verified your account and exceeded the €130 limit, funds may be on hold

      • Verify via the app to release your funds


What If It’s Been More Than 3 Business Days?

If your withdrawal was approved more than 3 banking days ago, and the funds haven’t arrived:

  1. Prepare a screenshot or PDF of your bank/e-wallet transaction history

  2. Contact our support team with:

    • Your account email or ID

    • A clear image of recent transactions

We’ll escalate the issue to our Payments Team for further investigation.


Still Need Help?

If you’ve completed the above checks and still haven’t received your funds, we're here to help:

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