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How to Withdraw and Cancel a Withdrawal

Learn how to withdraw your winnings and cancel pending withdrawal requests before they’re processed.

Freddy avatar
Written by Freddy
Updated over 2 weeks ago

Withdrawing your winnings should be simple—and so should changing your mind. This guide walks you through how to make a withdrawal and how to cancel it if needed, before it’s processed.


How to Withdraw Your Funds

Follow these steps to request a withdrawal from your casino account:

Step 1: Access the Cashier

  • Log in to your account

  • Navigate to My Account > Cashier

Step 2: Select the “Withdraw” Option

  • Click Withdraw

  • Choose from the available payment methods (based on your region)

Note: You can only withdraw to a payment method that has been used to deposit funds previously.

Closed Loop Policy

Withdrawals are processed using the same methods used for deposits, in order of use.
Example: If you deposited using Card A and then e-Wallet B, your withdrawals will be processed first to Card A up to the deposited amount, then to e-Wallet B.

Step 3: Enter the Withdrawal Amount

  • Input the amount you’d like to withdraw

  • Confirm and submit your request


Tips for a Smooth Withdrawal

  • Make sure your account is fully KYC-verified

  • Bonus wagering requirements may need to be completed first

  • The minimum withdrawal is usually €20, depending on the method

  • Ensure you're using a supported and verified withdrawal method


How to Cancel a Withdrawal

Changed your mind? You can cancel a withdrawal as long as it hasn’t been processed.

Here’s How:

  1. Go to the Deposit section

  2. Scroll to your Pending Withdrawals

  3. Click Cancel next to the transaction you'd like to reverse

Be careful—since this is under the Deposit page, avoid clicking a deposit button by mistake.


Important Notes

  • Once a withdrawal is processed, it can no longer be cancelled

  • If cancelled in time, the funds are returned instantly to your casino balance

  • You can re-initiate a new withdrawal request anytime

This gives you full control over your funds until the moment they leave our platform.


Need Assistance?

Not sure if your withdrawal has been processed or need help cancelling it? Contact our Support Team:

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