Navigating the topic of recording in a medical setting is indeed a delicate matter. Here are a couple of suggestions that might help you address this concern in the consultation room:
Transparent Communication: Clearly communicate the purpose of the recording. Let your clients know that it's for their benefit, ensuring accurate and thorough notes for better patient care. Emphasise that their privacy and confidentiality are of utmost importance.
Seek Consent Upfront: Instead of asking if they are comfortable being recorded, frame it as seeking their consent for enhanced note-taking. For example, "As part of our commitment to providing comprehensive care, we are exploring a new note-taking method that may involve brief recordings. Would you be comfortable granting consent for this during today's consultation?"
Offer Opt-Out Option: Make it clear that participation is entirely voluntary. Clients should feel empowered to decline participation without any negative impact on their care.
Address Concerns Proactively: If clients express concerns, take the time to address them individually. Understand their reservations and provide additional information to alleviate any fears.
Remember, the goal is to create a transparent and collaborative environment where both you and your clients feel comfortable. I hope these suggestions help, and if you have any further questions or need more guidance, feel free to reach out.