Archive hides a consult from your active list while keeping it safe — you can restore it any time. Use it for finished cases, duplicates, or anything cluttering your list. Delete permanently removes the consult and all of its notes — there is no archived copy, no recycle bin, and no way to undo it. When in doubt, archive: you can always delete later, but you can't bring a deleted consult back.
How to archive a consult
From an open consult: in the toolbar above the notes, click the Archive button (the archive-box icon on the left), then click Archive in the Archive consult? confirmation. Whippet then takes you back to your dashboard.
From your consult list: open the ⋯ menu (the three dots) at the end of the consult's row and choose Archive. For finding consults in the list, see Finding past consults.
You can archive or delete a consult whatever its status — including ones still transcribing or summarising, and ones showing an Error or Usage Limit badge.
Viewing and restoring archived consults
Archived consults move out of your active lists (My Consults and Practice) into the Archived tab — or Practice Archived for your practice's — at the top of the Consultations page. These archived views add an Archived column showing when each consult was archived, which is also an easy way to confirm you're looking at archived consults rather than active ones.
To restore a consult, open the ⋯ menu at the end of its row in the archived view and choose Unarchive. It returns to your active list. You can also open an archived consult and choose Restore consult from the More menu (the three-dots icon) above its notes.
How to delete a consult
Open the consult — an active or an archived one.
Click the More menu (the three-dots icon) above the notes.
Choose Delete consult (shown in red, at the bottom of the menu).
A Delete consult? confirmation warns that this permanently deletes the consult and all of its notes, and can't be undone. Click Delete to confirm, or Cancel to back out.
Once it's deleted, you'll see Consult deleted and Whippet takes you back to your dashboard. You can delete consults you recorded yourself; a practice admin can also delete their colleagues' consults.
If something goes wrong
Nothing happens after you click Archive or Delete, and the buttons are greyed out. The action is still in progress — the dialog won't close until it finishes. Wait a moment.
You see "Failed to archive consult" or "Failed to unarchive consult". The action didn't go through, usually a temporary connection issue. Close the message and try again.
You see "Couldn't delete the consult. Try again." in the Delete consult? box. The delete didn't go through, usually a temporary connection issue. Click Delete again.
You see "Only the vet who recorded this consult or a practice admin can delete it." The consult belongs to a colleague. Ask them, or an admin of your practice, to delete it — or archive it instead.
You see "Failed to archive consult. Please try again." inside the consult. This is the error shown when archiving from the consult toolbar. Try again; if it keeps failing, archive from the list instead.
You can't find a consult you archived. Check the Archived tab (for your own) or Practice Archived (for the practice). If the list says No consults found., you may be on the wrong tab.
What this doesn't do (yet)
Bulk archive or delete. You act on one consult at a time.
Delete from the consult list. Open the consult and delete it from its More menu.
Restore a deleted consult. Deletion is permanent. Only archived consults can be brought back.
See also
Finding past consults — finding and filtering your consults.
Viewing and navigating a consult — opening a consult and working with its notes.