Your Subscription page, under Settings → Subscription, shows which Whippet plan your practice is on and lets you change it. It has three panels: a summary card with your current plan name and an Active or Inactive badge, a Plans panel listing every available plan with prices and features, and a Team Members panel listing everyone on your practice account with their Name, Email, and Role.

If your account is set up to manage billing from here, a Manage Subscription button appears in the top-right of the summary card.

Comparing plans

The Plans panel lists each plan with its price, a short description, and a tick-list of included features — compare the tick-lists rather than price alone. A Monthly / Yearly toggle at the top switches to annual pricing. Your active plan carries a Current plan badge, and a popular plan may be flagged Popular.

Changing your plan

Choose Monthly or Yearly with the toggle first, then use the button on the plan you want:

Current plan — greyed out and not clickable; this is the plan you're already on.
Upgrade to [plan name] — for a higher plan. Click it and Whippet sends you to a secure Stripe checkout page to enter your payment details.
Downgrade to [plan name] — for a lower plan. A dialog titled "Downgrade to [plan name]?" explains you'll finish the change in the Stripe billing portal. Click Continue to billing portal to proceed, or Cancel to back out.

After payment, Whippet shows a Checkout complete page while it confirms the change with Stripe — this usually finishes in a few seconds. Once confirmed, it reads "You're now on the [plan name] plan." (with your seat count, if applicable) and offers Back to dashboard and View subscription buttons.

Managing or cancelling an existing subscription

Click Manage Subscription at the top of the page to open the Stripe billing portal, where you can update payment details, change your plan, or cancel — these actions all happen inside the Stripe portal, not on the Whippet page itself. If you don't see the button, your account isn't set up to self-manage billing from here — contact support.

Where recording-minute limits show up

The Subscription page doesn't show a live minute counter; you only see your plan's monthly recording allowance if you hit it. Processing a recording after reaching your limit brings up a message headed "You've reached your monthly recording limit", the note "Upgrade your plan to keep generating notes this month.", and an Upgrade plan button that takes you straight to Settings → Subscription. On your consult list, an affected consult is flagged with a Usage Limit badge.

If something goes wrong

A plan button is greyed out and says "Current plan". That's the plan you're already on — there's nothing to change.
A button is stuck on "Opening...". Whippet is preparing your secure Stripe page. If it doesn't open, an error message appears in red beneath the button; try again in a moment.
The page says it failed to load your subscription. Refresh the page and try again.
Checkout is taking longer than expected. The page will tell you your payment is safe and offer Check again and Go to subscription buttons. Use Check again, or look at your Subscription page in a few minutes — your plan will update once Stripe confirms.

What this doesn't do (yet)

Show a running tally of recording minutes used. You only see the limit when a recording is blocked for exceeding it.
Cancel or change payment details on the Whippet page itself. Those actions all happen inside the Stripe billing portal you're handed off to.

Subscription and billing