If you're having trouble uploading your consult recordings, here are a few steps to help resolve the issue:
Check Your Login Details
Make sure you are logged in with the correct email address on both your mobile app and desktop. This ensures that your recordings sync properly between devices.
Confirm Audio Has Been Recorded
Before starting your first consult, run a test recording to ensure the audio is being captured correctly. This helps avoid issues later on.
Check the Upload Status
In the mobile app, a green cloud icon next to a recording indicates that it has been successfully uploaded. If you see a grey cloud icon, it means the recording has not yet been uploaded. Swipe left on the recording row and select “Upload” to store it in the cloud.