Why it matters
Global search allows you to quickly move between different parts of Whippy—like Contacts, Conversations, Campaigns, and Sequences—without using your mouse. Keyboard shortcuts help you work faster and stay focused on your tasks.
Key Concepts
Global Search: A universal search bar in the top navigation that lets you search across contacts, messages, campaigns, and sequences.
Keyboard Shortcuts: Key combinations that let you perform actions quickly without clicking through menus.
Command + K: The main shortcut that opens the global search panel from anywhere in the app.
Step-by-Step: Use Global Search
Open global search.
Press Command + K or click the search bar in the top navigation bar.
Start typing a keyword.
You can search across contacts, messages, campaigns, and sequences.
Use arrow keys to navigate results.
Press ↑ or ↓ to scroll through search options.
Select a result.
Press Enter to open the selected item.
Use Esc to close the global search window.
Keyboard Shortcuts
Action | Shortcut |
Open Global Search | Command + K |
Go to Inbox | i |
Create New Message | n |
Go to Contacts | c |
Go to Campaigns | g + c |
Go to Sequences | g + s |
Tips and Best Practices
Use Command + K frequently for faster navigation across Whippy.
Combine g with another key (like c or s) to jump directly to a section.
Use ← or → to move between search categories (contacts, messages, campaigns, sequences).
Keep both hands on the keyboard to minimize mouse use and improve speed.
Troubleshooting
Issue | Possible Cause | Fix |
Shortcut not working | Browser or OS intercepting keys | Click inside the app window and try again. |
Search not returning expected results | Misspelled keywords or incorrect filter | Recheck spelling or switch to a different category. |
Global search not closing | Esc key unresponsive | Click outside the search window or refresh the page. |