Omni-Channel Inbox
Articles on how to use the Whippy Inbox product.
Search Messages Within a Conversation
Search for a Conversation in Whippy
Search Conversations by Phone Number
Search Conversations by Contact Name
Search Conversations by Message Keyword
Global Search and Keyboard Shortcuts
Filter Conversations by Status
Filter Conversations by Assigned User
Filter Scheduled Messages
Navigating the Omnichannel Inbox
All Calls View and Filters in Whippy
Filter Conversations in the Omnichannel Inbox
Understanding Conversations in Whippy
Close and Reopen Conversations in Whippy
Mark Conversations as Unread in Whippy
Assigning Conversations in Whippy
Ghosted Conversations in Whippy
Download or Export Conversations in Whippy
View the Activities Tab in a Conversation
Attachment File Size Limits
Managing Attachments in Whippy
Edit a Contact Profile from a Conversation
Editing a Contact in Whippy
Changing the Language of a Contact in Whippy
Viewing Campaigns Associated with a Contact
Viewing Conversations by Channel
See when a Contact is Typing in a Whippy Conversation
Use Emojis in the Message Editor
Adding Internal Notes and Tagging Teammates in Conversations
Use Message Variables in the Message Editor
Creating SMS Message Templates in the Omni-Channel Inbox
Template Permissions for SMS Templates in Whippy
Using an SMS Template in Whippy
Updating an SMS Template in Whippy
Using a Message Template in an Email in Whippy
Create and Manage Signatures
Using Message Translation in Whippy
Create and Send a Review Request in Whippy
Scheduled Messaging in Whippy
Filter Scheduled Messages in the Omni-Channel Inbox
Create and Manage Signatures
Send Attachments in Whippy
Send Images in Whippy Conversations
Forward a Message in Whippy
Copy a Message in a Conversation
Delete Messages from a Conversation in Whippy
Hiding and Showing Messages in a Conversation in Whippy
Sharing a Link in a Message
Understanding Link Tracking in Whippy
User-Specific Conversation View in the Inbox
Agent-Specific View in the Omnichannel Inbox
Why Messages Are Flagged as Spam and How to Avoid It
FAQs About Carrier Filtering
SMS Filtering: What It Is and How It Works
Preventing Your Messages From Being Filtered by Phone Carriers
Message Rejected by Recipient Carrier
SMS Messages Show “Delivered” but Aren’t Being Received
Message Not Delivered or Delayed
Carrier Deemed Destination Number as Invalid
Message Is Cut-Off or Incomplete
Phone Number Spoofing
Understanding 10DLC (10-Digit Long Code)
U.S. SMS Regulations (2023–2026) and What You Need to Know
Importing an SMS Template in Whippy
Emojis in Whippy: How They Work and Credit Costs