Why it matters
Changing a contact’s language ensures they receive all future automated, campaign, and AI-generated messages in their preferred language. This supports multilingual communication, improves clarity, and allows your organization to manage diverse audiences without manually translating each interaction.
Key Concepts
Contact Language Setting: Determines which language Whippy uses for automated messages, campaign templates, and AI responses.
Localization: Whippy automatically pulls the correct version of message templates for the contact’s selected language.
Real-Time Translation: Even if a contact’s language differs from yours, Whippy can translate incoming messages in real time so your team can respond seamlessly.
How It Works
When you change a contact’s language, Whippy updates how communication is handled across all channels and automations:
Feature | Effect of Changing Language |
Campaigns & Automations | Future campaign and automated messages are sent in the newly selected language. |
Templates | Whippy automatically uses the localized version of each message template. |
Voice AI / SMS AI | AI agents will speak and text in the updated language. |
Manual Inbox Messages | You can continue typing in your own language; Whippy will translate messages in real time as needed. |
This ensures that contacts always receive communication in their preferred language while allowing teams to maintain visibility and control in the Inbox.
Step-by-Step: Change a Contact’s Language
Access the contact profile.
You can open the contact side panel using any of the following methods:
From a Conversation: Open a conversation, then click the profile icon on the right.
From the Data Tab: Locate the contact record, then click the edit (pencil) icon.
From the Contacts Tab: Click the contact’s name in the table to open the side panel.
Open the editable contact details.
In the side panel, scroll to the Details section and click the Edit (pencil) icon.
Change the language setting.
Find the Language field and select the desired language from the dropdown menu.
Save your changes.
Click Save Contact to confirm and apply the update.
Result:
Once saved, all future campaign and automation messages for that contact will automatically be sent in the newly selected language.
Additional Notes
Even after changing a contact’s language, you can continue writing manual Inbox messages in English (or your own preferred language). Whippy will automatically translate the conversation as needed.
AI-driven agents (Voice AI and SMS AI) will immediately begin interacting in the new language.
Campaigns that have localized versions of message templates will automatically use the correct version for the contact’s updated language.
Tips and Best Practices
Always confirm the contact’s preferred language before editing to ensure accurate localization.
Review campaigns to make sure translations are properly configured for all supported languages.
For multilingual teams, use the Data or Contacts tab to filter and manage contacts by language.
Encourage your team to monitor real-time translations in the Inbox to maintain tone and intent when messaging across languages.
Troubleshooting
Issue | Possible Cause | Fix |
Contact still receiving messages in old language | Campaign template not localized | Check that the campaign includes a version for the new language. |
Voice AI still responding in old language | Delay in agent sync | Wait a few moments or refresh the AI configuration. |
Language not saving | Edit not confirmed | Ensure you click Save Contact after changing the language. |
Messages not translating | Translation feature disabled | Confirm real-time translation is enabled for your organization. |