Why it matters
Emojis help convey tone and emotion in your messages, adding a personal touch to conversations. They can make responses feel friendlier and more human, especially in text-based communication.
Key Concepts
Message Editor: The text box at the bottom of a conversation where you compose messages.
Emoji Picker: A pop-up menu that allows you to browse and select emojis to include in your message.
Step-by-Step: Add Emojis to a Message
Go to your Omnichannel Inbox.
Click this link to open it directly.
Open the conversation where you want to send a message.
You can search for the conversation or scroll through the list.
Click the emoji icon in the message editor.
This opens the emoji picker, showing all available emojis.
Select your emojis.
Click on one or more emojis to add them to your message.
Send your message.
Once you’ve finished composing your message, click Send to deliver it with your selected emojis.
Tips and Best Practices
Use emojis to add warmth and tone to short or neutral messages.
Avoid overusing emojis in professional or formal communications.
Combine emojis with short text to keep your message clear and readable.
Preview your message before sending to ensure formatting appears correctly across devices.
Troubleshooting
Issue | Possible Cause | Fix |
Emoji picker not opening | Page not fully loaded or browser issue | Refresh the page and try again. |
Emojis displaying as text | Unsupported emoji on recipient’s device | Use standard emojis for consistent display. |
Emoji not inserting into message | Click missed or editor focus lost | Click in the text box and select the emoji again. |
Related Guides
See When a Contact Is Typing in a Whippy Conversation
Navigating the Omnichannel Inbox
Managing Conversations in Whippy