Why it matters
Quiet hours help you comply with communication guidelines and prevent sending messages outside acceptable time ranges. Enabling quiet hours protects recipient experience, reduces complaints, and ensures your campaign sends at appropriate times.
Key Concepts
Quiet hours: A designated time window when SMS messages will not be sent. In Whippy, quiet hours default to before 8 a.m. and after 9 p.m.
Campaign settings: The area within Schedule and Settings where you control quiet hours, weekend pauses, and business-hour restrictions.
Schedule and settings: Campaign configuration options that determine when messages send and which delivery rules apply.
Step-by-Step: Enable Quiet Hours for a Campaign
Create your campaign.
Start a new campaign or open an existing one.
Navigate to Schedule and Settings.
After completing the Basic info section, scroll to Schedule and settings.
Expand Campaign settings.
Click the Campaign settings toggle to reveal additional delivery options.
Enable Pause sending during SMS quiet hours.
Turn on the toggle to prevent sends before 8 a.m. and after 9 p.m.
Save your preferences.
Click Save to apply quiet hours to your campaign.
Tips and Best Practices
Use quiet hours when messaging contacts across time zones to avoid unintentional late-night sends.
Combine quiet hours with Schedule message for precise delivery timing.
Review all campaign scheduling settings when editing a draft to ensure timing is accurate.
Troubleshooting
Issue | Possible Cause | Fix |
Messages still sent during quiet hours | Quiet hours toggle not enabled | Reopen Schedule and Settings and ensure the toggle is on. |
Quiet hours option not visible | Editing a channel that does not use SMS delivery rules | Quiet hours apply only to SMS messages. |
Campaign settings will not save | Required fields elsewhere in the campaign incomplete | Complete Basic info, Audience, and Message sections, then save again. |