Why it matters
Batch sending allows you to distribute your campaign over timed intervals instead of sending all messages at once. This helps prevent carrier filtering, reduces the risk of overloading your systems or staff, and improves overall message deliverability and engagement.
Key Concepts
Batch sending: A scheduling option that sends your campaign in smaller groups instead of all at once.
Batch size: The number of messages sent in each batch.
Batch interval: How often each batch is sent, based on minutes, hours, or days.
Schedule and settings: The section where batch sending can be enabled and configured.
Step-by-Step: Send a Campaign in Batches
Create your campaign.
Start a new campaign or open an existing draft.
Navigate to Schedule and Settings.
After completing the Basic info section, scroll to Schedule and settings.
Enable batch sending.
Toggle Send messages in batches on. This opens the batch configuration fields.
Set batch parameters.
Enter the number of messages per batch and select the interval (minutes, hours, or days).
Example: Send 100 messages every 5 minutes.
Save your settings.
Click Save to apply your batch sending configuration.
Send your campaign.
After reviewing your settings and audience, click Send campaign.
Your campaign will now send in batches according to your defined schedule.
Tips and Best Practices
Use smaller batches when contacting large audiences to prevent delivery issues.
Space batches appropriately if your team needs time to respond to replies.
Combine batch sending with quiet hours or business hours to further control when messages send.
Review batch settings carefully before sending, as they determine your full delivery timeline.
Troubleshooting
Issue | Possible Cause | Fix |
Batch sending option not visible | Batch sending only applies to campaigns with scheduling options | Ensure you are editing an SMS or email campaign in the Schedule and Settings section. |
Messages sending too slowly | Batch size or interval set too low | Increase batch size or shorten the interval. |
Campaign not sending | Required fields incomplete | Complete all campaign sections and save again before sending. |