Why it matters
Billing settings help admins confirm the current subscription and review invoices without mixing billing administration with usage tracking or messaging controls. Usage, credits, and SMS cost controls now live on their own Settings pages.
Key Concepts
Subscriptions: The Billing tab where admins review current plan or subscription information.
Invoices: The Billing tab where admins review billing documents for the organization.
Usage: A separate Settings page for tracking usage and additional charges.
Messaging cost controls: Settings for SMS length, translations, and emojis. These now live under Settings > Messaging.
Step-by-Step: Review billing information
Open Settings from the sidebar.
Select Billing.
Use the Subscriptions tab to review current subscription information.
Use the Invoices tab to review invoices for the organization.
Open Settings > Usage when you need to review usage, credits, or additional charges.
Open Settings > Messaging when you need SMS cost controls such as maximum SMS length, translations, or emojis.
Tips and Best Practices
Billing settings are intended for admins or billing owners.
Use Usage for day-to-day usage monitoring instead of the Billing page.
Use Notifications to enable usage alerts for the people who need to know when usage changes.
Use Messaging settings to control SMS behavior that can affect credit usage.
Troubleshooting
Issue | Possible Cause | Fix |
Billing settings are not visible | The user may not have admin or billing access | Ask an organization admin to review your permissions |
Usage or credit details are missing from Billing | Usage is now tracked on a separate Settings page | Open Settings > Usage |
SMS cost controls are missing from Billing | Messaging controls now live under Messaging settings | Open Settings > Messaging |