Why it matters
Billing settings allow you to monitor your organisation’s current plan, understand credit usage, and adjust billing-related behaviour such as SMS segment limits and emoji handling. Keeping these settings accurate helps control costs and ensures predictable billing.
Key Concepts
Plan Overview: Details about your current subscription, including credits, charges, and billing frequency.
Credits: Monthly Whippy credits included with your plan, plus any additional purchased credits.
Billing Controls: Settings that define how your organisation handles SMS segments and emojis, which can affect billing.
Step-by-Step: Configure Billing Settings
Open Billing Settings
Go to Settings → Organisation Settings → Billing.
Review your current plan
View your active Whippy plan.
Review:
Monthly Whippy credits
Subscription charge
Billing frequency
Cost for additional credits (per $50 increments)
Use the Learn more link if you need details about plan features.
Adjust billing controls
Billing controls help you manage message costs by defining how messages are formatted and segmented.
a. Enable or disable emojis in SMS
Toggle Emojis in SMS messages on or off.
Turning emojis off reduces the chance of messages being converted to Unicode, which increases segment count.
b. Set maximum SMS segments
Use the slider to choose the maximum number of message segments allowed per SMS.
Maximum: 12 segments (approx. 1,920 characters).
Adjusting the slider updates the limit immediately and triggers a success banner.
Verify changes
Ensure all updates reflect correctly.
Any changes to segment limits or emoji settings apply organisation-wide.
Tips and Best Practices
Reducing the maximum number of segments helps control unexpected costs in long messages.
Disable emojis if you frequently send long SMS messages that must remain within GSM encoding.
Review plan usage regularly, especially if your team sends high-volume campaigns.
Use the credit usage notifications (configured in Notification Settings) to track when your organisation approaches billing limits.
Troubleshooting
Issue | Possible Cause | Fix |
Messages consume more credits than expected | Emojis or special characters causing Unicode encoding | Disable emojis or review message content for special characters. |
Long messages not sending fully | Segment limit set too low | Increase the maximum segment limit in Billing Controls. |
Unexpected credit overages | High message volume or multimedia messages | Review credit usage and adjust sending behaviour or plan. |
Billing information appears outdated | Page not refreshed | Reload the Billing page or re-open Organisation Settings. |