Why it matters
Billing settings help you understand your current plan, track credit usage, and manage how SMS messages are handled for billing purposes. Keeping these settings accurate helps avoid unexpected costs and ensures predictable usage across your organisation.
Key Concepts
Plan Overview: Information about your active subscription, including billing frequency, included credits, and charges.
Credits: Monthly Whippy credits included in your plan, plus any additional credits you purchase.
Billing Controls: Organisation-wide settings that affect how SMS messages are encoded, which can impact credit consumption.
Step-by-Step: Review Billing Settings
Go to Settings → Organisation Settings → Billing.
Review your current plan details, including monthly credits, subscription charge, and billing frequency.
Check the cost for additional credits, shown in $50 increments.
Click Learn more to view detailed information about plan features if needed.
Review SMS billing controls.
Toggle Emojis in SMS messages on or off. (Disabling emojis reduces the chance of messages using Unicode encoding.)
Confirm that all displayed information reflects your current plan and usage.
Tips and Best Practices
Disable emojis if your organisation sends long SMS messages and wants to minimise credit usage.
Regularly review credit usage if your team sends high volumes of messages.
Use credit usage notifications in Notification Settings to stay informed as you approach usage limits.
Revisit billing settings after plan changes to confirm details are up to date.
Troubleshooting
Issue | Possible Cause | Fix |
Messages consume more credits than expected | Emojis or special characters trigger Unicode encoding | Disable emojis or review message content for special characters. |
Unexpected credit overages | High message volume or multimedia messages | Review usage patterns or consider adjusting your plan. |
Billing information appears outdated | Page not refreshed | Reload the Billing page or re-open Organisation Settings. |