Why it matters
The Activity tab and notification settings help you stay informed about conversations, calls, campaigns, and system events. Configuring these correctly ensures you see important updates without being overwhelmed by unnecessary alerts.
Key Concepts
Activity: A feed of events and updates related to your Whippy account.
Archived activity: Activity items that have been archived to reduce clutter.
Notification type: A specific event that can trigger notifications.
Delivery channel: The method used to send a notification, such as push, SMS, email, or in-app.
Push notifications: Mobile alerts sent directly to your device by the Whippy app.
Step-by-Step: Use the Activity Tab
Open the Activity tab
Open the Whippy mobile app.
Tap Activity in the bottom navigation bar.
View activity entries
Review activity entries related to your account in a list view.
Switch between:
All activity
Archived activity
Manage individual activity items
Tap an activity entry to view details, if available.
Tap the More options menu (three dots) on an activity item to:
Mark as read
Archive the activity
View archived activity
Switch to the Archived view to review archived activity items.
Use archived activity to keep a record without cluttering the main activity feed.
Step-by-Step: Manage Notification Settings
Open notification settings
Tap your profile icon in the top-right corner, or go to More → Settings.
Tap Notifications.
Review notification types
View the list of available notification types, including:
New inbound lead
Conversation assignment updates
New messages (assigned, unassigned, or any user)
Response time alerts (30 minutes, 24 hours)
Campaign, import, and keyword events
Billing usage alerts
Link click activity
Mentions
Call start, end, and missed call events
Form submissions
Tap a notification type to open its detail page.
Configure delivery methods
Enable or disable notification delivery channels for each notification type:
Push
In-app
Email
SMS
Save your changes automatically as you update toggles.
Push notifications (app-level)
In Settings, open Push notifications.
Enable push notifications for the Whippy mobile app.
Tips and Best Practices
Use the Activity tab to quickly review recent actions without opening multiple sections.
Archive activity items that are no longer relevant to keep the list manageable.
Enable push notifications for time-sensitive events like conversation assignments and inbound calls.
Disable less critical notification types to reduce noise.
Review notification settings periodically as your role or workload changes.
Troubleshooting
Issue | Possible Cause | Fix |
No activity showing | Activity archived or filtered | Switch to All and review archived items |
Push notifications not received | Push notifications disabled | Enable push notifications in Settings |
Too many notifications | Multiple notification types enabled | Disable non-essential notification types |
Missing alerts for assignments | Assignment notifications disabled | Enable assignment-related notification toggles |
Activity item reappears | Event triggered again | Review updated activity and archive if needed |