We’ve made it faster and easier to get the support you need - all directly inside the Wholesale Pricing Now app.
Our built-in In-App Messenger is your central hub for assistance, updates, and helpful resources. Whether you need guidance setting up wholesale discounts, managing tiered pricing, or integrating with your theme, everything starts here.
🚀 How to Use It
1. Open the In-App Messenger
From your Wholesale Pricing Now dashboard, click the chat icon in the bottom-right corner.
Then select “Send us a message” to start a new conversation with our team.
2. Choose How You’d Like to Get Help
💬 Live Support
If you’d like to chat with our team directly, select Live Support and include:
Your name
Your MyShopify domain
A short summary of your question or issue (include as many details as possible)
Providing these details helps our specialists assist you faster and more accurately.
📚 Help Center
If you choose Help Center, you’ll be redirected to our self-service Knowledge Base - packed with articles covering:
Account & Billing
Wholesale Discount Setup
Tiered Pricing Rules
Theme & App Integration
Troubleshooting
3. Wait for a Team Member to Join
If you reach out outside our support hours (Monday–Friday, 9 AM–5 PM EST), you’ll see an automated message letting you know we’re currently offline.
Once we’re back online, one of our specialists will reply as soon as possible.
✉️ Prefer Email?
If you’d rather reach us by email, you can contact us directly at WholesalePricing_App@staytuned.digital.
When emailing, please include the following details so we can assist you faster:
Your MyShopify domain
The username and promotion name
A short summary of your question or issue
Any relevant screenshots or error messages
Our team will review your message during support hours (Monday–Friday, 9 AM–5 PM EST) and get back to you as soon as possible.
📨 Your Messages
Under Messages, you can easily review all your conversations with our team:
Ongoing threads where we’re assisting you.
Resolved requests you can revisit anytime.
If we need additional information, such as screenshots, store URLs, or discount setup examples, you’ll receive a follow-up message right inside this section.
Our goal is to make finding answers and getting help as simple and seamless as possible - all without leaving Wholesale Pricing Now.