FAQ
Discover detailed answers to the questions we hear most often.
73 articles
- Is Wholesale Now compatible with Amazon Pay?Find out if Wholesale Now is compatible with Amazon Pay for your store.
- Is Wholesale Now compatible with product quick views and quick buys?Understanding if Wholesale Now supports quick views and quick buys for your products.
- How can I view reports and analytics for wholesale orders created through Wholesale NowAccessing and understanding your Wholesale Now order reports and analytics.
- Will Wholesale Now send payment reminders to net terms order customers?Understanding if Wholesale Now sends reminders for net terms order payments.
- How do I change the field labels on the net terms order form?Steps to modify field labels on your net terms order form.
- Can I limit net terms available to only specific customers?Learn how to restrict net terms to only certain customers in your store.
- How do I prevent shoppers from using discount codes?Steps to disable discount codes in your store to prevent unauthorized use.
- Is Wholesale Now compatible with Apple Pay?Find out if Wholesale Now supports transactions through Apple Pay.
- The price in the product page discount table isn't changing when I change variantsFixing unresponsive product page discount prices when switching variants.
- Is Wholesale Now compatible with direct-to-checkout apps?Find out if Wholesale Now is compatible with your store's direct-to-checkout apps.
- Is Wholesale Now compatible with currency conversion apps?Find out if Wholesale Now is compatible with your store's currency conversion apps.
- Is Wholesale Now compatible with inventory management apps?Find out if Wholesale Now is compatible with the inventory management apps in your store.
- Is Wholesale Now compatible with Google Analytics?Learn if Wholesale Now is compatible with Google Analytics for your store.
- Is Wholesale Now compatible with Facebook Pixel?Learn if Wholesale Now is compatible with Facebook Pixel for your store.
- Is Wholesale Now compatible with Shopify analytics?Understanding if Wholesale Now is compatible with your Shopify store's analytics.
- Can I hide wholesale prices from retail customers and guests? - Wholesale Now OnlyLearn how to hide wholesale prices from retail customers and guests on Wholesale Now Only.
- How do I move the discount table on the product page?Steps to relocate your product page's discount table in your store.
- The discounted subtotal isn't appearing on my cart page for wholesale customers. What do I do?Fixing the issue of missing wholesale discounts on your store's cart page.
- Different prices for different customers (WN)Understanding why different customers may see different prices in your store.
- Discounted Order does not have a back to cart links on the checkout page (Draft Order)Fixing missing 'back to cart' link on discounted draft order checkout page.
- How does the draft order work in Wholesale NowUnderstanding the sequence and process of draft orders in Wholesale Now.
- PayPal CheckoutFor the Paypal express / Amazon pay checkout issue, our app creates a draft order with the appropriate discounts, and so shoppers must complete checkout for the draft order our…
- Is it compatible with AJAX carts?Understanding if the app works with AJAX carts in your store.
- Is Wholesale Now compatible with product option apps?Find out if Wholesale Now is compatible with the product option apps in your store.
- Where did the back to cart link go at checkout?Find out why the 'back to cart' link is missing at checkout and how to
- Is Wholesale Now compatible with Shopify Lite, Shopify POS, etc?Check if Wholesale Now is compatible with your Shopify Lite, Shopify POS, and more.
- The discount code field isn't appearing at checkoutSolving the issue of the missing discount code field at checkout.
- Can it do automatic customer tagging?Learn how to set up the app for automatic customer tagging in your store.
- Can I set discounted prices instead of specifying a discount amount off the retail price?Learn how to set discounted prices directly, instead of calculating a discount off the retail price
- How do I accept net 15/30 orders?Understanding how to accept and process net 15/30 orders in your store.
- I've upgraded or changed themes. How do I reinstall?Steps to reinstall themes after upgrading or changing them in your store.
- I can't find my collections when creating or editing a discount groupSteps to locate your collections while setting up or modifying a discount group.
- Warning: Discount Groups Approaching File Size LimitPrevent exceeding file size limits by managing your discount groups effectively.
- Introducing Theme App Extensions: A Seamless Path to Dynamic Theme Customization on ShopifyLearn to customize your Shopify store dynamically with Theme App Extensions.
- Does Wholesale Pricing Now work with both Classic and New Customer Accounts?Understanding if Wholesale Pricing Now supports both Classic and New customer accounts.
- How can we prepopulate addresses for net orders to save customers from having to add them each time?Save time by prepopulating addresses for your net orders.
- Is Rebuy app compatible with Wholesale Pricing Now?Check if the Rebuy app works with Wholesale Pricing Now in your store.
- The Checkout Button on the Cart Page Appears to Be DisabledSolving the issue when the checkout button on your cart page is disabled.
- Does the app has the option to put my wholesale clients on a subscription program?Setting up a subscription program for your wholesale clients in the app.
- Can I export the settings I have and import it for a new store?Learn how to export and import your store settings for a new setup.
- What is the email domain or company name the collaborator requested from?Identifying the email domain or company name requested by a collaborator.
- What are the supported themes?Understanding the range of themes supported by the app.
- How do I change the net terms checkout button text?Steps to modify the text on your store's net terms checkout button.
- How do I change the email address associated in Net Orders?Steps to update your email address in Net Orders.
- Why aren't my discounts applied despite using Set Discounted Prices?Understanding why your discounts aren't applying despite setting discounted prices.
- I can't get shipping rates for my Net ordersSolving issues with obtaining shipping rates for your Net orders.
- Applying Discounts via Draft Orders or Manual Order CreationLearn how to apply discounts when creating draft or manual orders in your store.
- Multiple Discount Group BehaviorUnderstanding how multiple discounts apply in your store's group purchases.
- Using Express/Dynamic checkout buttonsMaster the use of Express/Dynamic checkout buttons in your store.
- Is Wholesale Now compatible with Checkout X / custom checkout apps?Understanding if Wholesale Now is compatible with Checkout X or other custom checkout apps.
- Can I display quantity and value ranges in the discount table requirements column?Learn how to show quantity and value ranges in your discount table's requirements column.
- Can I modify tax charges on Wholesale Now orders?Learn how to adjust tax charges on your Wholesale Now orders.
- Can I hide products from retail customers? - Wholesale Now OnlyLearn how to hide products from retail customers using Wholesale Now Only.
- Can I require a minimum cart value before allowing wholesalers to checkout? - Wholesale Now OnlySetting a minimum cart value for wholesalers before checkout on Wholesale Now Only.
- Can I give discounts to retail shoppers and guests? - Wholesale Now OnlyLearn how to offer discounts to retail customers and guests with Wholesale Now Only.
- Can I show Wholesale Now prices on the collection pages and the homepage?Displaying Wholesale Now prices on collection pages and the homepage of your store.
- Can I subtract discounts from the compare at price rather than the sales price?Learn how to apply discounts to the compare at price, not just the sales price.
- Can discount tiers be based on the number of units of a product added to cart rather than number of units of a variant?Setting up discount tiers based on product quantity in your cart, not variant units.
- Can discount tiers be based on the number of units from a collection that are added to cart?Setting up discount tiers based on the quantity of collection items in your cart.
- What's the difference between the different discount tier types?Understanding the differences between various discount tier types.
- What's the difference between percentage discounts and fixed amount discounts?Understanding the impact of percentage vs fixed amount discounts on your savings.
- Can discount tiers have multiple requirements?Understanding the conditions for applying multiple requirements to discount tiers.
- On the cart page, how do I display the discounts on their respective line-items?Learn how to show discounts for each item in your cart on the checkout page.
- How do I customize the style, background color, etc of the discount table?Customize your discount table's style and background color with these steps.
- Can I install Wholesale Now in an unpublished theme?Learn how to install the Wholesale Now app in your store's unpublished theme.
- I get stuck at a blank screen during installation or login to the app.Solving the blank screen issue during the app's installation or login process.
- How to Show Discounted Prices Without Displaying the Discount TableDisplaying discounted prices without showing the discount table in your store.
- How to Use Customer Tags with Discount Groups in Wholesale Pricing NowUnderstand how customer tags work in Wholesale Pricing Now and how to correctly assign them in Shopify to control discount access.
- How to Assign Roles When Accepting Collaborator AccessSteps to assign roles when adding collaborators to your store.
- How to get help from Wholesale Pricing Now SupportSteps to reach out to Wholesale Pricing Now Support for assistance.
- OCU (One Click Upsell) App Compatibility with WPNEnsuring the OCU app works seamlessly with your WPN store.
- Can I create a discount group for all customers without a tag?Learn how to set up a discount for all untagged customers in your store.
- Do Wholesale Pricing Now discounts apply in Shopify POS?Understanding if Shopify POS accepts Wholesale Pricing Now discounts.