To troubleshoot your eSIM issue, please follow the steps below in order. Tap on each step to expand it for more detailed instructions. It's important to follow the steps carefully as they cover common solutions for eSIM problems.
1. Turn off WiFi and turn on Mobile data
1. Turn off WiFi and turn on Mobile data
1.1. Turn OFF WiFi.
1.2. Turn ON Mobile data.
1.3. Wait for your eSIM to establish an LTE/4G/3G connection. This process may take some time.
1.4. Check your mobile internet connection.
ℹ️ If this step hasn't resolved the issue, proceed to the next step
2. Select eSIM for Mobile data usage
2. Select eSIM for Mobile data usage
2.1 Go to Settings > Network & internet > SIMs > ‘DENT’ eSIM.
2.2 Turn on Mobile data.
2.3 Check your mobile internet connection.
ℹ️ If the previous steps haven't resolved the issue, proceed to the next step.
3. Enable Data roaming
3. Enable Data roaming
3.1 Go to Settings > Network & internet > SIMs > ‘DENT’ eSIM.
3.2 Turn on Roaming.
ℹ️ If your device doesn’t connect to a mobile network or connects without the internet, proceed to the next step.
4. Select network manually
4. Select network manually
4.1. Go to Settings > Network & internet > SIMs > ‘DENT’ eSIM.
4.2. Turn off the 'Automatically select network' option.
4.3. In the list of detected networks, find and select the operator supported in your country (see the list below).
Note: Connecting may take some time. If unsuccessful, restart your device and try another supported network.
ℹ️ If your device is connected to the supported operator but still has no internet connection, proceed to the next step.
5. Switch to 3G
5. Switch to 3G
5.1. Go to Settings > Network & internet > SIMs > ‘DENT’ eSIM.
5.2. Tap ‘Preferred network type’ and select ‘3G’.
5.3. Try to trigger a connection by opening any website.
5.4. Leave it on 3G for a few minutes until you connect, then switch back to ‘LTE/4G’.
ℹ️ If the previous steps haven't resolved the issue, proceed to the next step.
If all these steps don't help, please connect to a WiFi network and contact our support team for further assistance.