To troubleshoot your eSIM issue, please follow the steps below in order. Tap on each step to expand it for more detailed instructions. It's important to follow the steps carefully as they cover common solutions for eSIM problems.
1. Turn off Wi-Fi and turn on Cellular Data
1. Turn off Wi-Fi and turn on Cellular Data
1.1. Open Control Center.
1.2. Turn off Wi-Fi and turn on Cellular Data.
1.3. Wait until the LTE or 3G connection appears.
1.4. Check your mobile internet connection.
ℹ️ If the previous steps haven't resolved the issue, proceed to the next step.
2. Select eSIM for Cellular data usage
2. Select eSIM for Cellular data usage
2.1. Go to your device Settings > Cellular (or Mobile Data) > Cellular data (or Mobile Data).
By default, your eSIM may be labeled as "Secondary"
2.2. Select your WiFi Map eSIM.
2.3. Check your mobile internet connection.
ℹ️ If the previous steps haven't resolved the issue, proceed to the next step.
3. Enable Data roaming
3. Enable Data roaming
3.1. Go to your device Settings > Cellular (or Mobile Data) > Your WiFi Map eSIM.
3.2. Switch on the Data Roaming toggle.
This will not cause any extra costs.
3.3. Restart your device.
3.4. Wait for your eSIM to connect to a mobile network.
3.5. Make sure you turn off Wi-Fi and turn on Cellular Data, and then check your mobile internet connection.
ℹ️ If your device doesn’t connect to a mobile network or connects without the internet, proceed to the next step.
4. Switch to 3G
4. Switch to 3G
5.1. Go to your device Settings > Cellular (or Mobile Data) > Your WiFi Map eSIM.
5.2. Tap ‘Voice & Data’ and select 3G.
This helps to connect to the correct mobile network
5.3. Restart your device.
5.4. Try to trigger a connection by opening any website.
5.5. Leave it on 3G for a few minutes until you connect, then switch back to 4G/LTE.
ℹ️ If your device doesn’t connect to a mobile network or connects without the internet, proceed to the next step.
5. Select network manually
5. Select network manually
5.1. Go to Settings > Cellular (or Mobile Data) > Your WiFi Map eSIM and tap 'Network Selection'.
5.2.Turn off the 'Automatic' option.
5.3. In the list of detected networks, find and select the operator supported by your country.
Note: Connecting may take some time. If unsuccessful, restart your device and try another supported network.
6. Change your APN settings
6. Change your APN settings
This step applies if your eSIM shows a 3G/4G/LTE/5G connection, but you still don’t have internet access.
6.1. Go to Settings > Cellular (or Mobile Data) > Your WiFi Map eSIM > Cellular Data Network (or Mobile Data Network).
6.2. Change the APN from "global.telcoequity" to "plus".
6.3. Wait a moment, then check if your internet connection is working.
If all these steps don't help, please connect to a WiFi network and contact our support team for further assistance.