To troubleshoot your eSIM issue, please follow the steps below in order. Tap on each step to expand it for more detailed instructions. It's important to follow the steps carefully as they cover common solutions for eSIM problems.
1. Turn off WIFI and turn on Mobile Data
1. Turn off WIFI and turn on Mobile Data
1.1. Open Control Center.
1.2. Turn OFF WIFI and turn ON Mobile Data.
1.3. Wait for your eSIM to establish an LTE/4G/3G connection. This process may take some time.
1.4. Check your mobile internet connection.
ℹ️ If this step hasn't resolved the issue, proceed to the next step.
2. Select eSIM for Mobile data usage
2. Select eSIM for Mobile data usage
2.1. Go to your device Settings > Connections > SIM manager > Mobile data
2.2. Select ‘DENT’ eSIM.
2.3. Check your mobile internet connection.
3. Enable Data roaming
3. Enable Data roaming
3.1 Settings > Connections > Mobile Networks and turn ON Data roaming.
This will not cause any extra costs.
3.2. Restart your device
ℹ️ If your device doesn’t connect to a mobile network or connects without the internet, proceed to the next step.
4. Select network manually
4. Select network manually
4.1. Go to Settings > Connections > Mobile Networks > Network operators > Select ‘DENT’ eSIM.
4.2. Turn off the 'Select automatically' option.
4.3. In the list of detected networks, find and select the operator supported in your country (see the list below).
Note: Connecting may take some time. If unsuccessful, restart your device and try another supported network.
ℹ️ If the previous steps haven't resolved the issue, proceed to the next step.
5. Switch to 3G
5. Switch to 3G
5.1. Go to Settings > Connections > Mobile Networks.
5.2. Tap ‘Network mode eSIM’ and select ‘3G only’.
5.3. Try to trigger a connection by opening any website.
5.4. Leave it on 3G for a few minutes until you connect, then switch back to ‘4G/LTE’.
ℹ️ If the previous steps haven't resolved the issue, proceed to the next step.
If all these steps don't help, please connect to a WiFi network and contact our support team for further assistance.