Issue: Dashboard Loading Problems
Solution: Clear your browser’s cache and cookies, then refresh the page. If the problem persists, try accessing the dashboard from a different browser or device.
Issue: Unable to Log In
Solution: Check if your phone number and password are entered correctly. If you’ve forgotten your password, use the "Forgot Password" link to reset it. Ensure you’ve verified your phone number with the confirmation code sent via SMS.
Issue: Picks Not Displaying
Solution: Ensure you’re subscribed to the correct plan and check the "Filter by Plans" option in the Picks section to confirm you’re viewing the intended picks. Refresh the page or log out and back in if the issue continues.
Issue: Notifications Not Received
Solution: Check your notification settings under the "Settings" section to ensure SMS or email notifications are enabled. Verify that your phone number is correct, and your email address is accurate.
Issue: Payment Issues or Subscription Problems
Solution: Verify your payment method is valid and has sufficient funds. Review your payment history under the "Purchases" tab. If you encounter issues, contact customer support for assistance.
Issue: Difficulty Accessing the Discover Section
Solution: Ensure you have an active internet connection. Refresh the page or try accessing it from a different device. If problems persist, clear your browser’s cache and cookies.
Issue: Errors with Subscription Management
Solution: If you encounter issues unsubscribing or managing your plans, try clearing your browser cache or using a different browser. For persistent issues, contact support for help.
Issue: Real-Time Notifications Delays
Solution: Verify your notification settings to ensure they are set up correctly. Check if there are any issues with your SMS or email delivery. Restart your device if needed.
Issue: Inconsistent Data Display
Solution: Refresh the page or try logging out and back in. Ensure your internet connection is stable. If data inconsistencies continue, report the issue to support.
Issue: Account Deletion Problems
Solution: If you’re having trouble deleting your account, ensure you’re following the correct process in the settings. If you still face issues, contact customer support for further assistance.
This list should help users troubleshoot common technical issues they might encounter on the platform.