What Does a Reset Do?
A reset completely powers down the MC-2 camera and allows it to restart from a clean state. This process refreshes the camera's internal systems, re-establishes communication with the cellular network, and helps resolve many common operational issues.
A reset does not delete your photos or HuntControl account information but will make your camera go back to default settings.
Benefits of Performing a Reset
Resetting the MC-2 can help:
Refresh the camera's connection to the cellular network
Clear temporary software or communication issues
Improve communication between the camera and HuntControl
Resolve some image transmission problems
Restore normal operation after configuration changes
Improve overall camera responsiveness
Re-sync the camera with network and server communications
Think of it like restarting a smartphone or computer. Many temporary issues can be resolved by giving the device a fresh start.
When Should I Perform a Reset?
A reset is recommended if:
The camera has stopped sending images
Commands are not being received by the camera
The camera is checking in inconsistently
The camera is not connecting to the cellular network
The camera is having trouble communicating with HuntControl
The camera is behaving unexpectedly
Camera will connect in one location but not the next
The camera has been powered off for an extended period and is being redeployed
When a Reset May Not Fix the Problem
If you are experiencing image transmission issues and a reset does not resolve the problem, inspect the SD card.
Recommended actions:
Format the SD card.
Test the camera again.
If the issue persists, replace the SD card with a known-good card.
Steps to reset your camera.
Step 1:
Locate the reset hole on the bottom of your MC-2 and turn your camera to setup mode
Step 2:
Once located and turned to setup insert something small and pointed such as a paperclip or thumbtack into the reset hole and hold it there until all lights go solid yellow
Step 3:
Once all the lights go solid yellow take whatever you have out of the hole and all the light will turn off for a second and then it will begin its normal setup procedure.
If you have done these steps and are still having issues with your camera reach out to our customer success department and we will be happy to assist you in trouble shooting your camera.