The WiseEye Mini Cam and DataCam both require the card to be formatted while inside of the camera before first use.
The card must be a 32GB or less card. If you are using a WiseEye branded SD card you should need to format.
How do I know if I need to format?
Turn the camera to "Setup".
If at the bottom of the setup screen you see "0000/0000", that means the card needs to be formatted.
This is the most common issue that prevents users from getting pictures.
Step 1: Install the SD Card & Turn the camera to Setup
Insert the SD card you want to format (Must be 8-32GB). Turn the Mini to SETUP then let the camera boot up. You do not need to wait for the camera to find a signal.
Step 2: Click Menu
Once the camera turns on, click the menu button. Then click about.
Step 3: Scroll Down to SD Format
Scroll down to SD Format and tap the OK button. Tap the OK button again to confirm the format.
A message saying “execution completed” will appear showing the format has taken place.
You have successfully formatted the SD card!
*Note: Formatting an SD card will erase every file on the card so be sure to save any files that you want before formatting.