Viewing Member Feedback
Visit the Advanced > Testimonials tab to see why members join. This section includes graphic social media assets of all the kind words from your members, giving you insights into what aspects of your membership program are most valued.
To gain an understanding of why members cancel, visit the Reports tab on the Withfriends app and scroll down to Cancellation Reasons. This information is crucial for iterating and improving your membership program.
Support Options
At Withfriends, we prioritize ensuring a good experience for all of our members. To make this possible, we offer two options for handling membership related support requests.
OPTION 1: Forward Requests to Withfriends Support
If you prefer, you can forward all membership support requests to our dedicated support team at support@withfriends.co. This allows us to keep a tight loop on all member interactions and continue to improve our product. It also saves you time from having to handle these requests on your own. We will cc you in our response as we handle the request, keeping you informed every step of the way.
OPTION 2: Handle Requests In-House
Alternatively, you can choose to handle member requests in-house. We've provided a helpful guide below to assist you in effectively managing your members.
Managing Your Members
For a comprehensive guide on managing memberships, visit the following link for step-by-step instructions and tips:
Managing Subscription Box Shipments
If your membership includes subscription box shipments, you can efficiently manage them using the steps outlined here: https://intercom.help/withfriends/en/articles/8685508-managing-subscription-box-shipments-for-members
Understanding Your Member Experience
As merchants, knowing your members' journey is key. We're here to help you get a clear picture. Check out these resources to better support and engage with your members:
Walkthrough: To gain a deeper understanding of the member experience, we offer a helpful video tutorial here: Walkthrough
Member Sign-In: Discover how members sign into their accounts. Sign-In Guide
Updating Payment Methods: Members can easily change their payment info. Here's how: Payment Update Tutorial
Utilizing Member Discounts: Members get automatic discounts at checkout when signed in. Learn more: Discount Usage Guide
Membership Changes: Pausing or canceling a membership is straightforward. Change Membership Guide
Pause Discount Explained: We ensure fairness when members pause - they get what they pay for. Learn about Pause Discount
Membership Tiers: Members can upgrade or downgrade their tiers easily. Tier Adjustment Info
Sign-Up Rebate: If you offer member discounts, our checkout upsells encourage new members to sign up with a rebate that applies their member discount automatically. Rebate Details
Dive into these resources to ensure you're fully equipped to support your members!