The feedback tab allows you to find and process all the positives or negatives reviews left by your customers, in real time.
REMINDER: When you apply one or several filters, the feedback tab as well as all the tabs in your dashboard will be updated to match the applied filters.
This tab is organized in three parts:
On the left, you will find a news feed with a quick overview of your feedback and the important information associated with the reviews: the author's name, the concerned establishment, the main rating awarded, the verbatim and the time passed since the notice was submitted.
To access the details of feedback, simply click on it. You will find all the answers to the survey for the selected review in the central section.
Finally, you will find, on the right-hand side, all the customer information that have been shared with us, as well as the details of their experience.