The statistics tab allows you to consult your actions to be taken and an overview of your results.
Via the sub-tab “My summary” displayed by default, you can quickly identify your main indicators and then refine your analysis by clicking on the indicators or via the various sub-tabs:
My summary: A quick overview of your actions to be taken and your main indicators. All the displayed widgets in this tab are clickable and allow you to access to the complete analysis of the corresponding indicator.
Average satisfaction: A complete analysis of your average satisfaction
Public platforms (or Google My Business): A detailed analysis of your satisfaction on the different public platforms set up for your system.
Net promoter score: A complete analysis of your NPS
Topics: A complete analysis of the rating scale questions.
Net Satisfaction Impact: Analyse the impact of satisfaction on your sales and identify our recommendations for prioritized actions.*
Questions: A complete analysis of the multiple choice questions
Feeling : Identify the subjects/themes that emerge from customer comments through our semantic analysis of verbatim.*
* Only if the feature is part of your current scope.
REMINDER: When you apply one or several filters, the statistics tab and all the tabs of your dashboard are updated to match the applied filters.