When you process feedback, the customer can answer to your message, the feedback will be “To be processed” again.
Sometimes, automatic holiday or spams email can be sent to you.
You can block the conversation to prevent the reception of these kinds of unwanted mails. To do this, simply click on the three dots on the right of the reply, and select “Block conversation”.
However, please note that blocking a conversation does not allow you to change the feedback to “Process”. To do so, you will have to close the feedback by clicking on “Close”.