You can answer feedback (via email or SMS depending on your project), by clicking on “Answer” at the bottom of the review.
You can then either use an answer template available via the "Template" scrolling menu, or write your own message. Once your answer is ready, click on “Send via e-mail”.
The feedback will be considered as processed, and the dot will change from red to green.
GOOD TO KNOW: Some reply templates may contain fields to be personalised (usually framed by stars ***). In order to be able to send your reply, you will need to personalise your reply and remove the stars to be able to validate your answer.
Before personalising:
After personalising:
