Some users can submit answer propositions to other collaborators in the company for approval before sending them to customers.*
*These “answers for approval” are decided by your company's headquarters.
To submit an answer for approval, go to the “Feedback” tab, and click on the feedback for which you want to write an answer proposition. Then click on the “Answer” button at the bottom of the feedback, and write your proposed answer in the box provided. Once your answer is ready, click on “Submit for approval”.
A message will confirm you the answer submission. The collaborators in charge to validate these answers will then be notified by email.
The feedback status will then change to pending for validation, and your proposition will be displayed in green at the bottom of the feedback. For your information, you can delete or modify it at any time before it is validated via the dedicated buttons at the bottom of the review.
Once your answer has been validated, the feedback status will automatically change to “processed”.