Some companies set up a system to approve answers before sending them to customers. The collaborators in charge of reviewing these answers receive a daily email summary of the answers to validate.
To find all the answers to be validated, go to the “Feedback” tab. Then click on “New feedback to process” and filter on “Answers to validate”. A red dot indicates you the number of answers awaiting validation.
Click on the feedback for which you want to validate the answer. The proposed message will be displayed in green at the bottom of the review.
You can edit the answer by clicking on “To modify”.
When you are satisfied by the message, click on “Validate and send”.
The feedback status will change to “Processed”, and the dot will change from red to green.