Weedmaps doesn't collect payment nor do we have access to your payment information or payments themselves in such cases.
In certain jurisdictions, Weedmaps connects with third-party payment processors who are the service providers to our mutual client (the retailer), and the third-party payment processor allows you to pay for your order. Because of our role as a mere channel for payment technology, we aren't able to provide refunds on the retailer's behalf.
If there's an issue with your order, please contact the retailer directly. If you’re having trouble getting in touch with the retailer you ordered from, we can assist you.
Go to the Contact Us form, complete the required fields, and include your order number or phone number associated with the order in the Description field.
Note: We'll work as fast as we can to reach out to the retailer, but you may find that you can contact them faster. We encourage you to give it a try and then reach out to us when you're not having any success.
For additional information on credit card processing on the Weedmaps platform in Canada, go to https://www.merrco.com.