Common Reasons for Rejected Withdrawals
In very rare cases, your withdrawal may be rejected. We understand this can be frustrating, and we’re here to help clarify the possible reasons. Withdrawals can be rejected for both crypto and FIAT, and the most common causes include:
Unconfirmed or invalid cash-out address / bank details
(One of the most frequent reasons)
Wagering requirements not fulfilled
This applies to bonus-related withdrawals or deposits tied to wagering rules.
Pending account or payment method verification
For security and compliance, additional verification may be required.
Requested amount is below the minimum withdrawal amount
Unsupported payment method for your region (FIAT)
Some banks or processors may not support gaming transactions or international transfers.
Bank or provider declined the transaction (FIAT)
Due to internal policies, security flags, or card restrictions.
Network issues (Crypto)
Withdrawal rejected due to incorrect network or token selection.
We Always Notify You
If your withdrawal is rejected, an email will be sent explaining the exact reason.
Please check your inbox, spam, and promotions folders.
Still Need Help?
If you haven’t received an email or need clarification, feel free to reach out via 24/7 live chat. Our support team will be happy to review your case and assist you in resolving the issue as quickly as possible.