I entered my email address in the "Forgot your password" link, and I never received an email to change my password. Why not? What do I do now?
Entering your email address in the “Forgot your password?” link only sends a reset-PW email to addresses that already have an existing login with a business using WorkBright.
Note: If you do not see the password reset email after requesting it, check your spam or junk folders, as such emails are sometimes incorrectly classified as spam.
If you did not receive the email, you are most likely not entering the EXACT email address that your company used to invite you to WorkBright. To verify what address they invited you with, review one of the emails you received closely.
You will see the exact address you entered in the “To:” field. It is also recommended to wait a few minutes before checking if the password reset email has been delivered, as there might be a slight delay in email delivery.
In the example shown, the email address is “workbrightpilot@gmail.com,” but the company invited this person to WorkBright with the address “workbrightpilot+s7r49223hqx@gmail.com.”
This is what’s called an “alias” of your email address. Aliases are unique email addresses that route messages to your inbox, so you receive them just the same as if the person had emailed your true address. The important info here is that Workbright sees the alias as a unique address. Therefore, the unique address must be entered into the "Forgot your password" to receive a reset email.
Once you’ve determined the email address your company is using to onboard you, copy the unique address from the “To” field and paste it into the “Forgot your password?” field.
You’ll then promptly receive this message in your inbox with a secure, single-use link to reset your PW: The email will come from WorkBright with the subject line “Reset your WorkBright password,” making it easier to identify in your inbox.
For a click link to go attempt a PW reset again, go to: https://app.workbright.com/users/password/new
If the issue persists after trying the above steps, you can contact WorkBright support for additional assistance to resolve the problem.