A part of setting up your account on Migration Marketplace for lead generation features like consultations requires you to connect to our payment provider.
Completing the onboarding process will involve conducting a KYC verification, and then your account will be ready to send and receive payments securely.
What is KYC verification?
KYC stands for Know Your Customer.
KYC verification is a standard identity and business verification process used by financial service providers. It helps confirm that the person or business receiving payments is legitimate.
This process helps:
protect your account
reduce fraud risk
support secure payment processing
meet financial compliance requirements
allow you to receive payments through the platform
Who is the payment provider?
Migration Marketplace uses Airwallex as its payment provider.
Airwallex supports secure payment processing and helps businesses send and receive payments.
Through this integration, migration specialists can complete onboarding, verify their identity, and connect a bank account for receiving payments.
What information is collected?
As part of the payment onboarding and verification process, you may be asked to provide or confirm information from your profile.
This may include:
Information | Description |
Legal business name | Your registered business or entity name |
ABN | Your Australian Business Number, if applicable |
Registered business address | The official address linked to your business |
Operating country | The country your business operates from |
Business website | Your website, if available |
Contact name | The person responsible for the account |
Email address | Your contact email |
Phone number | Your contact phone number |
Terms and conditions consent | Agreement to the required payment provider terms |
The payment provider may also need to verify the identity of users connected to the account.
Our KYC process:
To begin the payment setup process:
1. Log in to your Migration Marketplace account.
2. Select your profile menu in the top-right corner.
3. Select Profile.
4. Find the Payment setup configuration section.
5. Select Start onboarding.
Start identity verification
After selecting Start onboarding, you may see a confirmation screen explaining the identity verification process.
This screen may ask you to acknowledge that you have read and agreed to the relevant terms and conditions.
To continue:
Review the identity verification information.
Tick the acknowledgement checkbox.
Select Start process.
The verification process will then begin.
What happens during onboarding?
During onboarding, the platform will process your payment setup in stages.
You may see steps such as:
Step | Description |
Create Account | Your payment provider account is created |
Activate Account | Your account is verified and activated |
Update Status | Your payment setup status is updated in Migration Marketplace |
The process may take a few minutes. Do not close the verification window while the process is running.
You can then proceed to add bank details to your account to receive payments.
This is the trust account that will be used to HOLD the client's payments.
You have options to connect:
NPP (New Payments Platform)
Bank Transfer
BPAY
SWIFT
Based on your selection, you will enter the payment details required.
Payment setup completed
Once your onboarding and bank account setup are complete, your payment setup configuration should show as completed.
You may see information such as:
Field | Example status |
Payment status | Completed |
Onboarding status | Onboarding Completed |
Bank name | Your connected bank |
Account number | Masked account number |
Troubleshooting
I cannot see the payment setup section
Go to your profile from the top-right menu and check for the Payment setup configuration section.
If it is not visible, check that you are logged in to the correct Migration Marketplace account.
My payment status is not completed
Your onboarding may still be in progress, or further information may be required.
Check your Migration Marketplace account for any notifications or prompts.
I closed the onboarding window
Return to your profile and check the payment setup configuration section.
If available, restart or continue the onboarding process from there.
My KYC verification is taking longer than expected
KYC can sometimes take longer if additional checks are required.
Check your account for any requests for more information.
I need to update my bank account
Go to your payment setup configuration section and look for the option to update, remove, or replace your connected bank account.
If you cannot update it directly, contact support.
I entered incorrect business details
Update your profile details where possible, then check whether payment onboarding needs to be restarted or reviewed.
If the details cannot be changed, contact support.
Frequently Asked Questions:
How long does KYC take?
KYC verification may be completed within a few minutes, but in some cases it may take longer.
If further information is required, you may be notified in your Migration Marketplace account.
Is payment information secure?
Payments are handled through the platform’s payment provider, Airwallex.
Payment providers use secure systems to help protect payment and banking information.
You should always make sure your account login details are secure and that only authorised users can access your Migration Marketplace account.