Job ad credit sharing allows migration specialists to purchase job ad credits through their Service Provider account and use those credits to post job ads on behalf of their clients.
This can be useful when posting Labour Market Testing, also known as LMT, job ads for client employers.
Why is this beneficial for migration specialists?
Job ad credit sharing can help migration specialists:
post job ads on behalf of clients
manage LMT-related advertising more efficiently
use their own job ad credits instead of asking each client to purchase credits separately
access the client’s job ad publishing process directly
help clients manage job advertising as part of a broader migration-related service
access job ad and LMT reporting more easily after the ad is published
This can be useful if your business model includes managing job advertising for your clients.
Accessing your Service Provider account
To access your Service Provider account:
Log in to your Migration Marketplace portal.
From the left-hand menu, select Workinitiatives.
Select Access my service provider account.
Select Continue.
This will take you to your Workinitiatives Service Provider account.
Your Service Provider account is your business account where you can manage credits, pricing, clients, and job posting access.
Buying job ad credits
If you do not have credits available, you can purchase credits from your Service Provider account.
PLEASE NOTE: If it is your business model to purchase and post the job ad then you will need to purchase job ad credits in your service provider account FIRST. See below screenshot to buy a pay-as-you-go credit.
There is still the option that you can ask for your client to login to the portal and pay for the ad and post the ad themselves.
Pay as you go
If you are not frequently posting job ads, you can purchase pay-as-you-go credits from your dashboard.
To do this:
Open your Service Provider account.
Go to the dashboard.
Select Buy credits.
Follow the prompts to purchase the required credits.
Job packs or monthly subscriptions
If you post job ads more frequently, you can review job packs or monthly subscription options.
To view available plans:
Go to Pricing.
Select Pricing Plan.
Review the available packages and subscriptions.
Select the plan that suits your expected job posting volume.
If you are posting ads more frequently, you can review our available job packs or monthly subscriptions when you go to Menu, selecting the Pricing and Pricing plans option. This area will show you all monthly subscriptions or job packs available to you.
When you access a client’s employer account, the client may show as Pay as you go with no available credits. However, if your Service Provider account has available credits, the platform may show your shared credits in purple text.
For example:
This means your Service Provider credits are available to use when posting a job ad on behalf of that client.
Inviting new clients
If this is your first time using Migration Marketplace with a client, you may need to invite the client to Workinitiatives.
To invite a client:
Go to Manage Clients.
Select Invite company to Workinitiatives.
Enter the required client details.
Send the invitation.
The client will receive an invitation to log in and accept your request to access their account. If the client has not used Workinitiatives before, they will need to sign up as an employer account before they can accept your request. Once accepted, the client will appear in your managed clients list.
For further information and guidance, click here to read the article on connecting to your client's portal and the invite process for your client.
Posting an ad on a client's account
For this example, you are a migration agent on our Premium Job Pack 25 Ads and have 20 job ad credits remaining after spending 5 credits.
Accessing a client account
To access a client’s account:
Go to your Service Provider account.
Select Manage Clients.
Find the client you want to access.
Select Access company.
This will switch you into the client’s Workinitiatives employer account.
A banner may appear confirming that you are currently accessing the client’s company.
Posting a job ad on behalf of a client
Once you have accessed the client’s account:
Select Post a job.
Complete the job ad form.
Add the role details, salary, location, candidate requirements, and job description.
Enable Labour Market Testing if the ad needs to meet LMT requirements.
Review and preview the ad.
Select Save & continue.
Continue to the payment or publishing screen.
Publishing the ad will use one of your Service Provider job ad credits.
Within your client platform, you will select Post a Job and complete the job form with the ad details. You then create a job ad on their behalf and pay for the job ad using a credit. When the ad is completed, you will proceed by clicking Save & Continue in order to arrive onto the payment screen. Here, you will see your client has no credits available but it shows your Agency account has 20 credits available to use.
PLEASE NOTE: If the publish button is greyed out it is due to insufficient job ad credits. You cannot proceed, you must return to your service provider account and buy a pay-as-you-go credit to finish this process of posting the ad.
When you Publish the ad and navigate back to the clients' dashboard, the available credits from the agency account has reduced from 20 to 19.
Account | Before publishing | After publishing |
Service Provider job ad credits | 20 | 19 |
Client shared job ad credits | 20 | 19 |
This confirms one Service Provider credit was used to publish the client’s job ad.
Returning to your Service Provider account
After working inside a client account, you can return to your Service Provider account.
From the client dashboard:
Select Switch into Manage Clients.
From the Manage Clients page, select Switch into service provider.
You will return to your Service Provider account, where you can view your updated credit balance.
After returning to your Agency account Dashboard, we can see that one of your credits on your account has been utilised in paying for a job ad on behalf of your client.
Congratulations, you've now shared credits between an Agency account and a Client's company account and posted the ad for them!
Here are some scenarios to take into consideration:
Scenario: If the Agency account has available credits and the Client's account has available credits, then the Agency account will be used in all circumstances.
Scenario: If the Agency account has used all their available credits and shows as 0, the Agency account will need to go back to their Agency account and upgrade their subscription to a higher plan via Menu > Pricing > Pricing Plans.
Troubleshooting
I cannot access a client account
Check that the client has accepted your request.
If the client has not accepted the invitation, they may need to log in, create an employer account if required, and approve your access request.
I cannot see shared job ad credits
Check that:
you are accessing the client through your Service Provider account
your Service Provider account has available job ad credits
you have selected the correct client account
the client access connection is active
If your Service Provider account has zero credits, there will be no shared credits available.
The publish button is greyed out
This usually means there are not enough available credits to publish the job ad.
Return to your Service Provider account and purchase credits or upgrade your package.
I used a credit but cannot see it deducted
Return to your Service Provider dashboard and refresh the page.
Your available job ad credit balance should reduce by one after a client job ad is successfully published using your shared credits.
I need the client to pay instead
The client can log in to their own Workinitiatives employer account, pay for the ad, and publish the job themselves.
This may be useful if the client is responsible for job ad costs rather than the migration specialist.
I posted the job under the wrong client
Before publishing, always confirm that you are inside the correct client account.
If the job has already been published under the wrong client, contact support before making changes.
Best practice tips
Confirm your business process first
Decide whether your agency will pay for job ads using shared credits or whether the client will pay and publish ads themselves.
This avoids confusion at the publishing stage.
Check your credit balance before starting
Before creating an ad for a client, confirm that your Service Provider account has enough job ad credits available.
Use the correct client account
Always check the banner at the top of the page to confirm which client account you are currently accessing.
Review LMT ads carefully
If the job ad is being used for Labour Market Testing, review the ad carefully before publishing.
Changing an LMT job ad after publishing may affect the advertising record.
If you have any questions or need assistance with using this feature, please don't hesitate to contact our support team via the chatbot or email: support@workinitiatives.com.au