Q1: Can I reopen my Woveo account after deletion?
A: No. Account deletion is permanent. You can register again with a new account if you wish to rejoin.
Q2: What happens to my money if I forget to withdraw before deleting?
A: The process will not let you delete your account if you have a balance. Please withdraw all funds before proceeding. If you have trouble, contact Support.
Q3: I’m part of a savings/credit group—what happens if I delete my account?
A: You must leave or close all groups before deleting your account. If you are an admin, transfer admin rights before proceeding.
Q4: Do I need to contact Support to delete my account?
A: Most users can self-serve via the app, but if there are unresolved issues or you require assistance, Support is here to help.
Q5: How long does it take to process my account deletion?
A: If all requirements are met, account deletion is processed immediately. For cases needing manual review, Support will follow up within 1–2 business days.
Q6: Will my personal data be deleted?
A: Yes, all personal and financial data is deleted, except for information we’re required to retain by law for a set period (e.g., anti-fraud or regulatory purposes).
Q7: What if I am unable to access my account to delete it?
A: Contact Woveo Support for manual assistance. Be ready to provide verification details.